Thank you for the oportunity to share my experience my experience, and concerns. Althought my experiece was the the best, given the opportunity, My family and I will cruise againThis is a message that should be forwarded to the Executive and Senior Leade.
Grandeur of the Seas Cruise Review to Bermuda
Review summaryThis is a message that should be forwarded to the Executive and Senior Leadership of BJ Travel Cruises. The purpose of the letter is to express my deep concern of the ethical practices when booking a cruise: Disclosures- 1. Especially for first time cruisers who sail during hurricane season. 2. Allowing cruisers to make informed decisions. Greetings, I would like to share my concerns, experience during my very first Cruise. My family and I began preparation along with our family friends, Eric, Audrey and their son Johnathan back in December 2018 to plan our first cruise. Our agent at BJ Travel was Wendi Kaye and she was aware that we were first timers. When we decided on a date for our cruise, we were never informed that this was during hurricane season. Our cruise sailed Sept 14-Sept 19, 2019. We were not aware that we were sailing during hurricane season until we heard the reports surrounding the hurricane that hit the Bahamas. At this time, we were 2 weeks away from our sail date, so we were vested with paying over $3,455.60, thousands in preparation for our trip, along with securing the dates with our perspective employers to take the time off). During our travel my daughter was sick 90% of the time and, and I was sick 60% of he time, and could not enjoy the family vacation I paid for. I suffered from motion sickness, nausea, and experienced a great deal of anxiety due to the fact that everywhere I went on the ship, even when I slept, the bed rocked with the waves that hit the boat. My daughter was worse during the trip, and she certainly suffered the worst. Fortunately, my husband was our rock and was not affected on the ship, but when we were home started to feel a little off balanced, and still today, he is not himself. The Vetches' experienced illness during the cruise as well, especially Audrey. Our trip was cut short since we had to leave Bermuda early because there was another storm surrounding Bermuda. On the way home the captain mentioned that we were being hit with 13ft waves. In addition, communication with other cruisers stated that they had never experienced such vigorous conditions. I am very grateful that all of family members and close friends were able to return home safely. I deeply feel that I was not given the opportunity to choose, which is my right, by having the disclosures presented. The final straw was after speaking with one your managers Toya Brown on Sept 20, she informed me that your company is not mandated to disclose any details about traveling during the hurricane season. It is up to the customers to ask the questions and they would provide the answers based on what questions are asked. This is Ludacris! You don’t know what you don’t know! None of the family members or friends had ever been on a cruise before so this was not something we would have known to ask. Whether there is a mandate or not to disclose details regarding traveling in hurricane seasons, it boils down to the ethical practices adhered by your company. My goal through this letter is to present a clear message that we were treated unfairly and should have been informed by our travel agent about the inclement conditions of the hurricane seasons and its potential effects. In addition, since members of my family (including the Vietch family) were sick during the entire trip, I would expect that we can receive a minimum of 20% of what we paid for the cruise. Thank you in advance.
Food and Dining
Service and Staff
Cabin / Stateroom
DONT TRAVEL IN SEPTEMBER, AND ASK MORE QUESTIONS, DON'T ALLOW YOUR BOOKING AGEN TO NOT DO THEIR JOB