AMAZING Cruise Experience - Will NEVER book through again

Grandeur of the Seas Cruise Review to Bermuda
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 0

Overall Rating:

5 out of 5
Verified Review
Grandeur of the Seas

5 Night Bermuda (Baltimore Roundtrip)

Sail Date: August 25, 2018

Ship: Grandeur of the Seas

Cabin Number: 4519

Traveled As: Family (older children)

Reviewed: 21 days ago

Review Summary

INCREDIBLE experience but we will book directly with the cruise line moving forward. We will NEVER book through again - not a friendly experience. Booking was easy, we paid in full by the deadline. As first time cruisers, we read the "Cruising 101" information on the site and watched our checkmark list carefully. We read through all of our "What to Do" items and completed each. We did not, however, read page 4 of our six page receipt for making full payment to see that there was a small blue link that we should've clicked to facilitate processing of the promotional onboard credit we'd taken advantage of in booking through . When I called to inquire how the credit worked the week before departure, we were told that we'd neglected to click the link in time and there was "nothing they could do". Reference to this process appeared no where OTHER THAN page 4 of the receipt for payment.

Embarkation

5 out of 5
incredibly easy process, well directed for first-time cruisers

Ship Experiences

Food and Dining

5 out of 5
The Great Gatsby was an absolutely amazing experience! Our servers were outstanding - Virgilio and Imade - and made our dinner experience so wonderful! After our first night, we requested them for our second! Their attentiveness was extraordinary, they insured presentation of each detail was immaculate!

Onboard Activities

5 out of 5
Our teen children participated in the Teen Lounge activities and really enjoyed them! We were worried that there wouldn't be activities that appealed to them but they loved it! We enjoyed the piano play in the Schooner Bar two nights, played many of the games offered, went to the art auction and the port shopping lectures......we didn't have enough time to enjoy everything that appealed to us!

Entertainment

5 out of 5
We went to two of the shows offered in the Palladium Theater. One evening we enjoyed a comedy show and another evening we enjoyed the Royal Caribbean singers and dancers! They were unbelievable!

Service and Staff

5 out of 5
The staff was attentive to every detail! They were always smiling, always greeting us and inquiring how they could help.....we never found ourselves needing to "find" someone to address a need. Most often, all of our needs were anticipated.

Ship Quality

5 out of 5
Our ship sparkled! It was amazing how we VERY RARELY saw people cleaning but it always looked amazing!

Cabin / Stateroom

5 out of 5

Ship Tip

Use the daily schedule to coordinate your days, especially the days at sea. Don't be idle - there's SO MUCH to enjoy!

Ports Of Call

Baltimore, Maryland

5 out of 5
Easy to get to, easy to navigate once there, well staffed to direct cruisers where to go all along the process. The port was clean, staff was very friendly and informative.

King's Wharf, Bermuda

5 out of 5
AMAZING experience! We were only in port for a quick 24 hours but we enjoyed every minute! We didn't plan any excursions or explore the island - we chose to stay nearby the Royal Naval Dockyard and shop at the Clocktower Mall on the first day and enjoy the beach at Snorkel Bay the second day. We didn't regret it. We didn't want to spend time riding around in taxis or on buses - we wanted to enjoy the areas we were close to.

Disembarkation

5 out of 5
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