Not so Royal (Ship needs to be demolished)
Review SummaryThe Royal Caribbean brand is not well represented with this ship, the customer experience was far from Royal. We had sewage water gushing from the wall in our state room bathroom, the staff handled the situation like it occurred before and not alarming or a big deal. The staff that attended to the crisis tracked sewage water throughout the ship. Guest services was rude, had no empathy, did not represent the company well, and unwilling to appropriately provide good guest services. After several meetings with management the best that they could offer is on board spending, that was not worth our health. Do yourself a favor and find a better cruise line. #Why Disney Is Better Than Royal Caribbean.
Food and Dining
Service and Staff
Cabin / Stateroom
My family spent 5 days in a health hazardous room with a sewage smell room, and chemical smell. After there was sewage water gushing from the bathroom wall under the toilet, the alternative that was provided for my family was to separate my wife, two young children in different rooms.