Not so Royal (Ship needs to be demolished)

Grandeur of the Seas Cruise Review to Bermuda
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.4 out of 5
Verified Review
Grandeur of the Seas

5 Night Bermuda (Baltimore Roundtrip)

Sail Date: July 14, 2018

Ship: Grandeur of the Seas

Cabin Number: 4057

Traveled As: Family (young children)

Reviewed: 3 months ago

Review Summary

The Royal Caribbean brand is not well represented with this ship, the customer experience was far from Royal. We had sewage water gushing from the wall in our state room bathroom, the staff handled the situation like it occurred before and not alarming or a big deal. The staff that attended to the crisis tracked sewage water throughout the ship. Guest services was rude, had no empathy, did not represent the company well, and unwilling to appropriately provide good guest services. After several meetings with management the best that they could offer is on board spending, that was not worth our health. Do yourself a favor and find a better cruise line. #Why Disney Is Better Than Royal Caribbean.

Embarkation

1 out of 5
Customers should not go on this ship even if its free of charge.

Ship Experiences

Food and Dining

3 out of 5
Not so great

Onboard Activities

1 out of 5
Was not many, most were about getting more of the customers money.

Entertainment

3 out of 5
The band was good.

Children's Programs

3 out of 5
My oldest child enjoyed the teen club, my youngest child did not like the kids club.

Service and Staff

1 out of 5

Ship Quality

1 out of 5
Staff and supervisors are not well trained, when it comes health and safety regarding sewage water and not tracking it all over the ships carpet.

Cabin / Stateroom

1 out of 5

Ship Tip

My family spent 5 days in a health hazardous room with a sewage smell room, and chemical smell. After there was sewage water gushing from the bathroom wall under the toilet, the alternative that was provided for my family was to separate my wife, two young children in different rooms.

Ports Of Call

Baltimore, Maryland

4 out of 5
Well organized

King's Wharf, Bermuda

4 out of 5

Disembarkation

4 out of 5
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