The beds are horrible!!! The dining staff is amazing

Grandeur of the Seas Cruise Review to Bermuda


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 13

Overall Rating:

3.0 out of 5
Verified Review
Bermuda
Sail Date: September 10, 2016
Ship: Grandeur of the Seas
Cabin Type: Inside
Cabin Number: 8077
Traveled As: Couple
Reviewed: 1 year ago

the only reason the rating goes from horrible to good is because the dining staff is absolutely outstanding! However the beds were so uncomfortable my back ached the entire trip!!! It was horrible. I asked if it could be rectified and was told it is what it is! Also it was my anniversary and my husband and I wanted a massage. So we went to the spa and started asking. The employee was so rude! She hardly answered our questions, was annoyed, just seemed like she didn't want to work there. No effort. Especially when we were willing to spend $300 on 2 massages. Needless to say after 5 minutes of trying to pry information from her as far as the difference between massages etc we just got fed up and left. Without getting anything done. I'm very disappointed 

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Person in charge of our cabin was very nice! However the bed was just awful
3 out of 5
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