it was far from the Grandeur I expected, I was even insulted, humiliated and not compensated

Grandeur of the Seas Cruise Review to Bermuda

Experience: 2-3 cruises
Review: 1
Helpful Votes: 16

Overall Rating:

1 out of 5
Verified Review
6 Night Bermuda (Baltimore Roundtrip)
Sail Date: October 11, 2013
Ship: Grandeur of the Seas
Cabin Type: Oceanview
Cabin Number: 3010
Traveled As: Large Group
Reviewed: 4 years ago

Food was far less than perfect, bland no taste, although my dinning waiter Jason from Jamica, was excellent!  I bought the Premium Bar Package (PP) - DON'T DO IT!  Getting a drink was nearly impossible, we waited along with many other guest for almost an hour each time to get served.  The only good bar was the casino bar, and Nash was perfect!  All other bars on the cruise need to fire the help!  The club bartenders were horrible.


We had 30 people on this ship for a wedding in Bermuda, we attending the club after the wedding to continue our celebration of the bride and groom's big day.  The service was horrible, getting waited on was difficult, the club had 4 people in it when our group arrived.


I ordered a drink and offered to buy a drink for a friend, the bartender told me I could not use my Premium Package, which I knew, I said charge the extra drink on my ship and sail card.  When I received the black restaurant book to sign for my drinks, inside the black folder was 10 SHIP AND SAIL CARDS BELONGING TO OTHER GUESTS!!!!!!  MY SHIP AND SAIL CARD WAS UNDER THE RECEIPT OF MY DRINK!   I WAS EMBARRASSED BY THIS, WHAT WAS HE ASSUMING, I WOULD USE SOME OTHER GUESTS CARD TO CHARGE DRINKS WITH????    I had bought the premium bar package.  I threw the cards down on the bar and left!


When I went to guest services, they did nothing to rectify the situation, I told them to look at the security tape, it was 1:30 in the am.  They said they would look into it.  I was humiliated in front of family and friends, and not even compensated for the humiliation.


I did opt out of the 16% gratiuty per person in my stateroom, are you kidding me!!

And finally, the ship left baltimore 4 hours late due to a gas spill by the crew that had to be cleaned up.  The Captain assured us we would arrive on time in Bermuda, we did, however he sped up the ship to make the up the time.  Everyone on the ship was seasick due to the speed throughout the night!  It was horrible, we were at sea the whole next day and night SICK!!


Happy sailing on the Grandeur, do NOT waste your money!!!

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

don't buy the premium bar package bartenders are horrible slow and they suck!

1 out of 5
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