"Extreme Disappointment"

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 9

Review summary

This was my first cruise experience and my first time to Bermuda, which was a birthday present and I was very excitied. I have not had the opportunity to travel in quite sometime due to the fact that Iam a caregiver for my Mom and my work schedule is not very flexible, so needless to say I was very happy about this trip. Unfortunately, the cruise ship was experiencing an electrical problem which forced them to sail at slower knots, as a result upon arriving to the Port of Baltimore at our designated time of 12 noon, we were handed a flyer stating the situation and explaining that the ship was going to be sailing later, about 6:30pm instead of its original time of 4:00pm, we would also be arriving in Bermuda a bit later that 11:00am on Monday. Hpwever, things just got progressively worse as the day moved on. We waited in the terminal for about 6 1/2 hours, not actually boarding the ship until between 6:30-7:00pm. We did not set sail until 10:00pm that night. The cruise was very rocky and not a pleasant sail at all, it is believed that perhaps the stablizers were not operating to the fullest extent. Nevertheless, we did not arrive in Bermuda until a bit after 5:00pm on Monday not allowing us anytime that day at all because all of the shops etc in Hamilton and St. George close at 5:00pm. The next day we had to return to the ship by 2:30pm, dramatically shortening our visit in Bermuda, which is the sole purpose of my trip, to see this island. Royal Carribean gave those in staterooms a $300.00 credit toward our onboard expenses, which truly cannot compensate for the lost time in Bermuda. I feel that the money spent on this cruise was wasted and my disappointment is immense. I understand that sometimes there are circumstances beyond control, however, I feel that in light of this, the most important people involved, the customers, should have been compsensated much more.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Cons: The total experience

Recommends Grandeur of the Seas? No.

Other reviews of this sailing