Great Itinerary - Disappointing Ship

Grand Princess Cruise Review to Mexico
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 8

Overall Rating:

3.7 out of 5
Grand Princess

10 Night Mexican Riviera (San Francisco Roundtrip)

Sail Date: January 02, 2018

Ship: Grand Princess

Cabin Type: Suite

Cabin Number: D707

Traveled As: Couple

Reviewed: 10 months ago

Review Summary

We booked this trip because the embarkation/disembarkation port was close to home and we were interested in the itinerary. While we had fun on the cruise, the quality of the ship was very disappointing. I have come to expect more than what Princess provided while cruising, especially for the price point.

Embarkation

3 out of 5
The embarkation was a little slow, the port was understaffed and it seemed a little confused. Our port agent did not tell us that we needed a boarding number so we were just sitting around until we started asking how we know what group we were in. A port representative then told us we were supposed to have a number then gave us one. All went well after that.

Ship Experiences

Food and Dining

3 out of 5
Top service is definitely missing from Princess. For example; when I get up to leave the table in the middle of dinner and come back, refold my napkin, offer a wine list in the specialty restaurants without having to ask, provide something other than plastic dining plates and glasses in the buffet, make sure the wine glasses match in specialty restaurants. The service n Crown Grill and Sabatini's was HORRIBLE almost pushing unfriendly.

Onboard Activities

4 out of 5
Lots of fun! Bartenders Bon and EJ were GREAT!

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

2 out of 5
It is surprising this ship was just in dry dock a little over a year ago. During this cruise there were several locations of buckets catching leaks throughout the ship, including dining areas. The carpets were always wet and musty in the common areas. Most of the cruise I saw carpet dryers all over the ship. The furniture in many of the bars was stained or was threadbare.

Cabin / Stateroom

3 out of 5
First, I would like to say our cabin steward was very good, the room was very spacious with plenty of storage and clean. The bed was extremely comfortable. Now with the issues... the furniture in this room was frayed, the carpet had runs in it, and the outdoor furniture was dirty. Basically, this room needs redone

Ports Of Call

San Francisco, California

4 out of 5

Disembarkation

5 out of 5
Fast and easy. We did a walk off.

Traveler Photos

Door
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