Convenient travel, but with some pitfalls

Grand Princess Cruise Review to Coastal - West Coast

Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 7

Overall Rating:

3 out of 5
Verified Review
3 Night Pacific Coastal Southbound (Vancouver To San Francisco)
Sail Date: September 12, 2015
Ship: Grand Princess
Cabin Type: Oceanview
Cabin Number: P207
Traveled As: Couple
Reviewed: 2 years ago

As a short cruise, there are no high expectations due to the limited  interaction between the staff and the passenger. Still, we found the service in the Crown Grill, a " specialty " dining experience, failing to meet expectations due a terrible lag between the salad and entree - it was well over an hour, during which time our appetite waned and sadly we could not fully enjoy the primary course.  Also we were personally disappointed in the disembarkation process when although the vast majority of the passengers were "walk-offs" , the lower decks which were closer to the gangways were assigned the last appointment times for clearing customs.  Also, the "quiet disembarkation" process just resulted in  a free-for-all where two hour waits became the norm. It would be better to assign and enforce 15-30 min windows so passengers are not left " in the air" as to when they can leave the ship.

Food and Dining

3 out of 5


5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
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