Elegant ship, but...

Freedom of the Seas Cruise Review to Caribbean - Western


Contributor Level: Captain
Experience: 7+ cruises
Reviews: 11
Helpful Votes: 55

Overall Rating:

4.0 out of 5
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail Date: January 31, 2016
Ship: Freedom of the Seas
Cabin Type: Oceanview
Cabin Number: 3344
Traveled As: Large Group
Reviewed: 1 year ago

The ship is beautiful, the buffet area has several serving areas so lines are greatly diminished. Cabin steward ( Conroy Francis) was terrific as well as one of the greeters at the Windjammer Cafe . I passed ten service staff before even being acknowledged with a half-hearted "morning". In the dining room we were never addressed by name. Compared to Celebrity, Norwegian and Carnival this is a glaring example of feeling welcome.

 We were part of a very large group (over one thousand) with Country's Family Reunion and was surprised at the lack of recognition or appreciation of such a large group. Since we had such a full agenda of our own ( including 5 events in the main theater) I did not see any of the onboard main entertainment.

 The ice and fruit carvings displayed on all other cruise lines we've experienced were missing on this voyage. No dancing or singing with the wait staff

 All in all,  I will cruise on other lines (unless a price that can't be beat is offered) since we prefer a more personalized experience.

  .

Food and Dining

5 out of 5
Well planned and laid out buffet in the Windjammer Café.

Service and Staff

1 out of 5
For the most part it felt like we were intruders.

Ship Quality

5 out of 5
Delightfully appointed... pictures can't do it justice. YouTube videos are better but still don't capture the scope and feeling.

Cabin / Stateroom

5 out of 5
Great steward (Conroy Francis) and nicely appointed stateroom.
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