Explorer of the Seas Cruise Review to Bermuda

Contributor Level: Deck Hand

Experience
7+ cruises

Review
1

Helpful Vote
1

1 out of 5

No more Royal Caribben for me!!

Sail Date: April 06, 2008

Reviewed: 8 years ago

Traveled As: Family (young children)

Room Type: Inside

This was our first time on Royal Caribbean and it will be our last! Customer service was lacking; they were too busy to accommodate their customers. Their internet connections did not work properly as we purchased the cybercabin option and kept getting the run around about why it was not working. Room service was over an hour late to arrive to our room. There were language barriers with the staff. They cancelled shore excursions without notifying guests. Further, there was no one on staff in Bermuda to provide guidance on where to go once we got off the ship. It was horrible trying to get an elevator to move around the ship because there were so many people. They cancelled shows because it was "too rough" in the water; however, there was nothing else scheduled in its place. Communication was definitely lacking on this ship. We would ask for a drink to be brought to us, and it seemed to be an inconvenience for the waitstaff. Every time we called down to Guest Relations, the phone just rang or they answered and immediately put you on hold. It was a very frustrating experience.

Pros: The ice show was fantastic. The camp for children was great.

Cons: Customer service was lacking; they were too busy to accommodate their customers. Their internet connections did not work properly. They cancelled shore excursions without notifying guests. Further, there was no one on staff in Bermuda to provide guidance on where to go once we got off the ship.

Recommends Explorer of the Seas? No.

Cabin / Stateroom
The stateroom was OK for the amount of time spent there.
Entertainment
The ice skating show was excellent. The children loved the activities in the kid camp. However, they cancelled some of the main shows and tried to piece something together. That stunk!
Food and Dining
The food definitely was not as good as what I have had on other cruise lines. They did not have the "attention to detial" regarding customer service. They served the exact same menu items in the dining room (for lunch), and when we questioned them about it, they said they figured that people would just order something else.
Service and Staff
The only people we saw smiling were those in the ice skating show. We often remarked that this was their job; however, the crew gave us the impression that we were inconveniencing them with our requests! How can that be?
Ship Quality
The ship was pretty. The promenade was beautiful.
Children's Programs
Excellent activities for the kids. They even showed us some new games!
King's Wharf, Bermuda
It takes 2 hours by bus to get from one side of the island to the other. It was nice to see the scenery. We stopped at the Aquarium and Zoo which were OK. Had lunch in St. George; however, that was about all there was to do. We had an excursion scheduled which was cancelled through Royal Caribbean. The beaches really weren't pink as I had expected. I would not plan to go back to Bermuda given my experience on this trip.
Don't Miss: Go to the Frog and Onion Pub


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