No more Royal Caribben for me!!
Explorer of the Seas Cruise Review to Bermuda
5 Night Bermuda (Cape Liberty Roundtrip)
Sail date: April 06, 2008
Ship: Explorer of the Seas
Cabin type: Inside
Traveled as: Family (young children)
Reviewed: 16 years ago
Review summary
This was our first time on Royal Caribbean and it will be our last! Customer service was lacking; they were too busy to accommodate their customers. Their internet connections did not work properly as we purchased the cybercabin option and kept getting the run around about why it was not working. Room service was over an hour late to arrive to our room. There were language barriers with the staff. They cancelled shore excursions without notifying guests. Further, there was no one on staff in Bermuda to provide guidance on where to go once we got off the ship. It was horrible trying to get an elevator to move around the ship because there were so many people. They cancelled shows because it was "too rough" in the water; however, there was nothing else scheduled in its place. Communication was definitely lacking on this ship. We would ask for a drink to be brought to us, and it seemed to be an inconvenience for the waitstaff. Every time we called down to Guest Relations, the phone just rang or they answered and immediately put you on hold. It was a very frustrating experience.Ship experiences
Food and Dining
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Pros: The ice show was fantastic. The camp for children was great.
Cons: Customer service was lacking; they were too busy to accommodate their customers. Their internet connections did not work properly. They cancelled shore excursions without notifying guests. Further, there was no one on staff in Bermuda to provide guidance on where to go once we got off the ship.
Recommends Explorer of the Seas? No.
Other reviews of this sailing
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.