Nightmare beginning but a great cruise

Explorer of the Seas Cruise Review to Bermuda

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 4

Overall Rating:

3 out of 5
Verified Review
5 Night Bermuda (Cape Liberty Roundtrip)
Sail Date: September 09, 2007
Ship: Explorer of the Seas
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 10 years ago

the ship left without us. we were at the ship by 4:15 PM and they refused to allow us to board the ship. we immediately called BJ's vacations and an agent told me there is nothing they can do. I called royalcarribean and they did nothing. I later learned that royal carribean could have called the ship to advise them we were waiting to board but they did not. After sitting at port for an hour and watching the ship depart, we then had to fly to Bermuda to meet the ship. They made us wait 1 hour to board the ship in Bermuda because their manifest did not have our names on it. The cruise was wonderful after that.

Food and Dining

3 out of 5
food was ok but not great


5 out of 5
We missed much of the entertainment because we did not board the ship on initial departure. entertainment that we experienced was very good.

Service and Staff

5 out of 5
staff was excellent, very hard working

Ship Quality

5 out of 5
very impressed with the ship

Cabin / Stateroom

3 out of 5
room was clean overall but very dirty behind the bed and night tables.
3 out of 5
we had fun snorkeling on the beach, good shopping, beautiful water

Pros: excellent staff onboard,great entertainment,food was good

Cons: Service received from BJ's was very poor

Recommends Explorer of the Seas? Yes!

Was this review helpful? 4

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