Lying, Unprofessional Crew
Enchantment of the Seas Cruise Review to Caribbean - Western
Review summaryThe unprofessional personnel are not experienced enough to recognize a panic attack much less deal with one. So, easiest solution? Throw the passengers off the boat, no explanation, no appeal, no compassion. My wife had a panic attack when her bags were not delivered and the ship was preparing to sail. She had a panic attack, the ship's crew lied says she was suicidal and had refused to go to muster. She was shaking uncontrollably in the lobby adjacent passenger service and was unable to go. One of the crew took our badges to scan them in. Then without explanation we were told my wife had to leave the ship, I could stay but she had to leave. As if I would go on the cruise without her, idiots. We were unceremoniously rushed off the ship, no recourse, no appeal, no due process. Later we were told that my wife had said if her bags were not found she would jump off the ship. Totally untrue, I sat nose to nose with my wife during her panic attack and at no time did she say she would jump off the ship. And, her bags were found. She had her clothing. A second reason she was supposedly ejected was refusing to attend muster. She did not refuse, she was shaking so hard she could not attend. I was with her, I also did not attend muster and was told I could sail. Lying to cover a situation they did not have the experience or maturity to handle. Fine crew you have. Lying to save their butts at the expense of a woman having a panic. I have never been so disgusted in my life. Fine way to treat a disabled Veteran and his Lady.
Food and Dining
Service and Staff
Cabin / Stateroom
Do not go. This was a terrible experience