Dirty cabin & bad service

Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
Enchantment of the Seas

3 Night Bahamas (Miami Roundtrip)

Sail Date: March 31, 2017

Ship: Enchantment of the Seas

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

Our cabin was extremely dirty. there were brown handprints on the door and stains on the ceiling and TV. Not to mention dust everywhere. The toilette bowl had black rings in it. When I tried to call Guest relations, the phone did not work! After getting a hold of a manager, the only thing he could say is "we will make this right". Naturally,  we are thinking they will offer a cabin move or something.  However, their idea of "making this right" was to clean the room how it should have been in the first place! In all this inconvenience, we did not get a chance to read an envelope in our room that said we needed to claim our bungalow at the Cococay! Therefore, we were not able to pick a front row bungalow as we wanted. Not a great way to start our Anniversary cruise. In all my years of cruises I have never has this much inconvenience in any other cruise line. This may be my last time cruising with Royal Caribbean. 

 

 

 

 

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5
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