Worst Customer Service

Enchantment of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

1.0 out of 5
Verified Review
3 Night Bahamas (Port Canaveral Roundtrip)
Sail Date: January 08, 2016
Ship: Enchantment of the Seas
Cabin Type: Inside
Cabin Number: 4751
Traveled As: Family (older children)
Reviewed: 1 year ago

Good Morning,

My intention of this cruise was to relax and enjoy the trip, but it was totally the opposite. I ask a staff member to assist me in getting Lemonade and he stated he couldn't move from his section "it wasn't his job", even though I was in a stiff- soled shoe and crutches. I ask another staff member to assist me with my tray, and he stated I will be right back and never return. Sadly to say, I had a complete stranger to assist me.

When it was time to check out, they belittle my son, who went to pay for gratitude. I had to hop back to customer service and handle the situation myself. Room service will never pick up and I had to go across the ship, with crutches just to get a drink. I can honestly say, this was the worse trip and service, ever!!

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
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