Worst Customer Service
Enchantment of the Seas Cruise Review to Caribbean - Bahamas
3 Night Bahamas (Port Canaveral Roundtrip)
Sail date: January 08, 2016
Ship: Enchantment of the Seas
Cabin type: Inside
Cabin number: 4751
Traveled as: Family (older children)
Reviewed: 8 years ago
Review summary
Good Morning,
My intention of this cruise was to relax and enjoy the trip, but it was totally the opposite. I ask a staff member to assist me in getting Lemonade and he stated he couldn't move from his section "it wasn't his job", even though I was in a stiff- soled shoe and crutches. I ask another staff member to assist me with my tray, and he stated I will be right back and never return. Sadly to say, I had a complete stranger to assist me.
When it was time to check out, they belittle my son, who went to pay for gratitude. I had to hop back to customer service and handle the situation myself. Room service will never pick up and I had to go across the ship, with crutches just to get a drink. I can honestly say, this was the worse trip and service, ever!!
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2 Comments
beyondtheshorevacations 8 years ago
TitusWoman 8 years ago