A great trip but not worth the hassle
Empress of the Seas Cruise Review to Cuba
7 Night Best Of Cuba (Miami Roundtrip)
Sail date: October 11, 2018
Ship: Empress of the Seas
Cabin number: 7122
Traveled as: Singles/Friends
Reviewed: 6 years ago
Review summary
My experience with the crew members and the lack of attention and sympathy towards an issue their management team expressed they were having. For this to be our first trip with Royal Caribbean it was enough to say I would never sail with them again. I had terrible sleep and needed our room changed twice. The water the first night was brown and then days later our room flooded. This was unacceptable and was never addressed until I later went to the desk (even though we had caller multiple times for attention towards this matter). I am still in shock and disgust.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Accommodate wrong doing on your part better.