A great trip but not worth the hassle

Empress of the Seas Cruise Review to Cuba

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 9

Overall rating:

2.5 out of 5
Verified Review
Empress of the Seas

7 Night Best Of Cuba (Miami Roundtrip)

Sail date: October 11, 2018

Ship: Empress of the Seas

Cabin number: 7122

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

My experience with the crew members and the lack of attention and sympathy towards an issue their management team expressed they were having. For this to be our first trip with Royal Caribbean it was enough to say I would never sail with them again. I had terrible sleep and needed our room changed twice. The water the first night was brown and then days later our room flooded. This was unacceptable and was never addressed until I later went to the desk (even though we had caller multiple times for attention towards this matter). I am still in shock and disgust.

Embarkation

2 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

2 out of 5

Entertainment

1 out of 5

Children's Programs

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

Accommodate wrong doing on your part better.

Ports of call

Miami, Florida

3 out of 5

Key West, Florida

4 out of 5

HAVANA, CUBA

3 out of 5

CIENFUEGOS, CUBA

4 out of 5

George Town, Grand Cayman

5 out of 5

Disembarkation

2 out of 5
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