Terrible experience!!!

Empress of the Seas Cruise Review to Caribbean - Bahamas

Experience: 2-3 cruises
Review: 1
Helpful Votes: 8

Overall Rating:

1 out of 5
Verified Review
Key West & Nassau
Sail Date: October 06, 2016
Ship: Empress of the Seas
Cabin Type: Oceanview
Cabin Number: 4534
Traveled As: Couple
Reviewed: 1 year ago

We called both United cruise and Royal Caribbean many times to cancel the trip because of the Hurricane Matthew; however, they don't allow us and still went out the next day.  Instead of going to Key West, they went to Nassau, Bahamas when they got hit with the Hurricane.  Many places are closed, damaged and no power. Very depressing.  Nothing to see or do over there. The cruise ship is outdated. The cabin room and bathroom is small.  On the United cruise website, it said we will get $50 statement credit; however, we couldn't get it because they said we have to call the agent which they didn't mention on the website.  

Food and Dining

3 out of 5

Onboard Activities

1 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Very small and had bathroom smell.
1 out of 5
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