Way above expectations!!!

Empress of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

5.0 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: August 01, 2016
Ship: Empress of the Seas
Cabin Number: 4650
Traveled As: Large Group
Reviewed: 1 year ago

We have cruised many times over the years including Royal Caribbean and other competitors including these same destinations as well different ones, but nothing compared to the level of care and service from the smallest ship on the RC fleet! We read so many mixed reviews about this ship but were surprised to get our best experience yet!

Food and Dining

5 out of 5
Our favorite part was the food service team; traveling with a lactose intolerant child we let our travel agent know about our concerns and they advised us to let our restaurant server know as soon as we get there about how serious our diet restrictions were, Mr. Jacob, his assistant Mr. Cristito and their supervisor Mrs. Diana, to mention the most outstanding ones, went above and beyond to have in every meal something prepared specially for our child, including appetizers, lactose free milk and even a lactose free chocolate cheesecake! but they didn't stop there! our meals were great too and they helped everyone in our group pick from the menu the best... My favorite was the lobster tail night and the wild mushrooms biske.

Onboard Activities

5 out of 5
My child found a great group on the same age range at the area with the ping pong tables, but maybe there should be a net over and around the area, since a few balls fell overboard. The rock climbing wall and movie screen was good but the pool was very small so we picked other things to do.

Entertainment

5 out of 5
Excellent dancers at the main shows, and even after the main shows always many other options too all with live music to choose from, like Boleros Latin lounge and my favorite one the Schooner Bar with Billy the piano man, playing all kinds of songs by requests from different eras.

Children's Programs

3 out of 5
Not used

Service and Staff

5 out of 5

Ship Quality

5 out of 5
We like the fact that the ship was smaller for our group to stay together plus easier for the elderly people in our group.

Cabin / Stateroom

5 out of 5
Room was small but ok, always kept clean
5 out of 5

George Town, Grand Cayman Did not visit port

The ship had to change destinations to avoid a storm in Grand Cayman, but we got Nassau Bahamas and Coco Cay instead... Btw loved Coco Cay! With buffett on the beach and all.
5 out of 5
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