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Emerald Princess Cruise Review to Panama Canal, Central America

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 57

Overall rating:

4.2 out of 5
Verified Review
Emerald Princess

10 Night Panama Canal W/Costa Rica & Caribbean - New Locks (Ft. Lauderdale Roundtrip)

Sail date: November 29, 2021

Ship: Emerald Princess

Cabin type: Suite

Cabin number: D220

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We lost the port of Turks and Caicos before we embarked. We lost Cartagena after we embarked due to a medical emergency. We ended up going to Jamaica 2 times. So the shipboard part of the cruise was Good to Excellent, but the ports we actually went to were a dis appointment. The way the cruise credits were handled by princess was very poor. I asked my travel agent to get me the summary from princess months before we left but the answer was delayed for weeks and i never did get the answers that I really asked for. I returned from this cruise and we find out we have to payment of almost $6000.00 due for the Hawaii cruise i thought i had originally paid for. This was very disappointing so today I cancelled my Jan 2022 sailing to Hawaii. I still have $1,200.00 cruise credits times 2 remaining but due to the complete confusion and bad accounting on the part of Princess cruises for the cancelled cruise credits during the planning of this cruise it is very unlikely I would go through the process of booking another cruise with Princess. The process from the time of my first booking in April of 2020 having it cancelled has been a dis appointment in hindsight i should have just taken the refund at the time of initial cancellation

Embarkation

5 out of 5
They did a good job getting us on the Ship in Fort Lauderdale

Ship experiences

Food and Dining

5 out of 5
Great staff food was good

Onboard Activities

3 out of 5

Entertainment

5 out of 5
Great shows

Service and Staff

5 out of 5
Great attitude for all the staff

Ship Quality

5 out of 5
The ship was very clean and they were cleaning constantly

Cabin / Stateroom

4 out of 5
The sofa was dated and not very confortable

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5
no excursion

Panama Canal (Cruise Into Canal)

4 out of 5
Good tour of the new locks.

Colon, Panama

3 out of 5
Colon is not an attractive destination

Puerto Limon, Costa Rica

3 out of 5
Again not a great port the excursion was no so good

Ocho Rios, Jamaica

4 out of 5
The Dunns falls was okay but running the gauntlet of the vendors on the way to the bus was not so great

Disembarkation

4 out of 5
Good we got to the airport in plenty of time. I booked a transfer from the ship to the airport as an excursion but they put us with the people who were going on an excursion then going to the airport after this caused some confusion during disembarkation but it was worked out we just walked off the ship and princess staff got us the the right bus
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8 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise with us.

dcrease    2 years ago

Are you sure of this cruise? Sounds just like the cruise I made on Nov 16, 2021 on the emerald princess.

AuntPinkie    2 years ago

Appreciate your feedback. Glad you enjoyed the cruise you sailed. Sorry for your frustration with Princess.

javawoody    2 years ago

Thanks for sharing

willwork4cruz    2 years ago

Was the confusion that you thought you could combine cruise credit given to you from multiple canceled cruises and use them on a single cruise? I don't think any cruise line allows that. It would be great but that was in the fine print when we elected to accept bonus cruise credit over a refund. It's fine if you ever plan to cruise more than once.

CruzeFan    2 years ago

Thanks for the review. Itinerary changes happen for a variety of reasons and are never guaranteed. Flexibility and patience are needed when cruising currently.

cruising2004    2 years ago

Thank you for sharing your experience

izrgreen    2 years ago

Thank you for the review

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