upset past guest

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Review summary

Princess Cruises I would like to start out by saying I had several recomendations to sail on your cruise line and I want to tell you first how disappointed I was with this cruise This will be a detailed list of all my disappointments from the start to finish and I hope I will be compensated for all I have put out. on day 1 check in went well as we got our room key and the agent told us that we have the sticker for our drink package that I paid for online My wife and I went to the room then went to get a bite to eat, after getting our food we brought it over to the pool bar and ordered a drink and was told that we did not have the drink package, we were told to go to the customer service desk to get it fixed, well that took almost 1.5 hours to fix it. My question is why did I order it online? Our room steward Fernando greeted us when we first got there, he asked us if everything was ok and I told him that it was hot in the room, he checked the air conditioner and agreed that it was hot and he would take care of it when we went back to the room to unpack it was still hot so I called customer service and they said they would take care of it next we went to brush our teeth and we only had hot water so I called and told customer service when we came back to the room after dinner there was a card on the thermostat that said the issue was resolved it was not still very hot so I called again our first night in the room was very hot and uncomfortable the next day I called again and complained about 3 times, every time we went back to the room we had to go back to the room every time we had to go to the bathroom because the men's and ladies bathrooms by the pool either did not work or did not have water to wash our hands (that was the case every day of the cruise) each day there was either an out of order sign or under maintenance sign put up on many of the bathrooms through out the ship at the pool area I noticed on the bottom of my feet that there was paint speckles from the floor, and the paint that did not seem dry the entire cruise the air did not work in the room it was about 10 degrees cooler in the hallway than our room at one point when maintenance came to the room he said they are having problems but to keep the curtains closed at all times (what is the cense of getting a balcony room if you have to keep the curtains closed?) on formal night we got dressed up even though it was hard because with no cold water and no air we could not cool down I went to use the bathroom next to the dining room and used the urinal, the urinal next to me overflowed on my dress shoes I was totally disgusted at that point I saw Captain Marcos and told him of my problems and concerns and he just walked away from me with out even asking me my name or my room # we were shocked to say the least, here was the Captain of the ship and I was making a complaint and he walked away another concern that we had was the inexperience of some of the staff one time my wife ordered a Pinot Noir glass of wine and the waiter asked if she wanted an olive in it, another time she ordered from another waitress a cosmo and I ordered a Grey Goose and tonic with lime, 5 minutes later a waiter came back to get our order because she did not understand what we ordered we had 5 nights on the ship that we had no air and no cold water one night we went to the upper decks and feel asleep on a lounge chair for a few hours just to get some sleep the Internet that we paid for in advance did not work in our room and only seemed to work at the Internet cafe I feel that the ship was in dry dock and not ready to sail because we had issues before we left Fort Lauderdale and that is one of the reasons we sailed late The main reason I am contacting you is that all of us work very hard in our jobs no matter what we do and we like to reward our self with a vacation, we save up time, money, plan who is going to take care of the children and the house and the pets while we are away. We make all our travel reservations, airport parking, plane, hotel and car reservations all to go on a cruise to a great place. We do all our homework and pick a cruise line and ship that has good ratings all to be so disappointed. I talked to several couples that have traveled on Princess and they all said that this was the first time that they have experienced anything like what some of us had experienced on this cruise. Princess did give me a partial credit to use at a later date so we booked again, I had to cancel due to I am disabled and I needed surgery. I went to book another cruise and my credit was taken away because I did not use it on time. I contacted Princess and was told that they will not give me my credit. I was very upset after the cruise but since they gave me a credit I did not post anything but after taking my credit away I am posting all of my complaints. I would not step foot on another Princess cruise nor would I tell anyone to cruise with them

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Ft. Lauderdale (Port Everglades), Florida

Grand Turk Island

Princess Cays (Cruise Line Private Island)

Disembarkation