Emerald Princess Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Vote

1 out of 5

very rude customer service

Sail Date: March 10, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Luciana cristina DoVale, customer service agent with her not so friendly nor apologetic attitude for sending us all over the ship just to up grade from our soda card to the all beverage card, than called me rude. They would not give clear instructions what we needed to do so it would have been one trip, very unhappy with them. I will see if we get the 75.00 returned on our card that cheap cruises said they will give. The food staff and our room  was well taken care of. Just not a very friendly customer service crew.

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