very rude customer service

Emerald Princess Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

1 out of 5
Verified Review
4 Night Western Caribbean Getaway (Ft. Lauderdale Roundtrip)
Sail Date: March 10, 2016
Ship: Emerald Princess
Cabin Type: Balcony
Cabin Number: R708
Traveled As: Couple
Reviewed: 2 years ago

Luciana cristina DoVale, customer service agent with her not so friendly nor apologetic attitude for sending us all over the ship just to up grade from our soda card to the all beverage card, than called me rude. They would not give clear instructions what we needed to do so it would have been one trip, very unhappy with them. I will see if we get the 75.00 returned on our card that cheap cruises said they will give. The food staff and our room  was well taken care of. Just not a very friendly customer service crew.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
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