A Disney disappointment!

Disney Magic Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall rating:

3.6 out of 5
Disney Magic

5 Night Western Caribbean With Marvel Day At Sea (Miami Roundtrip)

Sail date: April 29, 2018

Ship: Disney Magic

Traveled as: Family (young children)

Reviewed: 3 years ago

Review summary

Never again will we do a Disney Cruise. It was a huge disappointment. Will take my family on another cruise line.

Embarkation

4 out of 5
Everyone was very friendly for our embarkation. They welcome each family onboard and all families are ready to have an amazing time and very excited!

Ship experiences

Food and Dining

1 out of 5
Terrible!! Service was VERY poor! We didn’t get a dinner served as a family until the 4th night. The 4th night our service was AMAZING and everything you’d expect from Disney. The show at rapunzels was great.

Onboard Activities

3 out of 5
Pools were smaller than expected. 2 slides aboard the ship and sometimes a 45 minute wait. Lots of activities do kids (kids club) but lacked on adult activities. Show times were very inconvienant for families with young children. If you had early dinner (5:45) your show didn’t start until 8:30. If you had last dinner your show was before. No way to enjoy a show and get young children to bed at a normal child’s bedtime.

Entertainment

Unable to attend shows due to timing

Children's Programs

3 out of 5
Kids loves kids club. Most of the staff was very friendly and lots for them to do. Very safe/secure.

Service and Staff

3 out of 5
Dining was terrible but our room steward was fantastic!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Very nice cabin! Better than previous ships we had been on.

Ship tip

Don’t expect “Disney” level service because you will end up disappointed.

Ports of call

Miami, Florida

5 out of 5
Seaaquarium was amazing!

George Town, Grand Cayman

5 out of 5
We just walked around and did some shopping. Very clean and people were friendly and it felt very safe.

Castaway Cay (Disney Private Island)

3 out of 5
Not much for young children to do. Slides that you see in TV at ad are over 10ft deep.

Disembarkation

4 out of 5
Happy to be home! Getting off the ship was organized and easy
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