Dont ever use to book your cruise.

The cruise dining staff was excellent and the entertainment was the best ive seen on a cruise line.

However - this was the most painful and worse customer service experience EVER in booking thru .  I had reserved 2 rooms in Jan of 2016 for this holiday cruise.  I have booked many times before with and have always had my deposits pulled from the CC info they have on file.  Therefore I expected this to be the same or at least receive some notification from them that deposit had still not been paid prior to loosing the rooms.  NOTHING.  Simple lost the rooms and they  and ended up loosing them both but got one back because of misinformation on the deposit required and time it was due.   I'm the one that called to follow up and see that our rooms were released and the staff had no clue that they were - I found this out trying to pay for the 2 rooms.

Ended up not only loosing one room but having to pay MORE for an inside cabin with 4 people - 3 adults and 1 teenager.

After hours on the phone to make that happen - (literally - an entire day on the phone) our Christmas dream cruise was crammed into a single room with more $ than it originally cost for 2 rooms.  Now how is that customer service.  No apologies, no email notifications (of course except ones to book new cruises).  It was the worst experience ever!  And we are frequent cruisers.   

BUYER BEWARE - NEVER BOOK THRU EVER AGAIN.