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Disney Magic Cruise Review to Caribbean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

1 out of 5
Verified Review
Disney Magic

Western Caribbean Itinerary B

Sail date: December 30, 2016

Ship: Disney Magic

Cabin type: Inside

Cabin number: 7041

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

The cruise dining staff was excellent and the entertainment was the best ive seen on a cruise line.

 

However - this was the most painful and worse customer service experience EVER in booking thru .  I had reserved 2 rooms in Jan of 2016 for this holiday cruise.  I have booked many times before with and have always had my deposits pulled from the CC info they have on file.  Therefore I expected this to be the same or at least receive some notification from them that deposit had still not been paid prior to loosing the rooms.  NOTHING.  Simple lost the rooms and they  and ended up loosing them both but got one back because of misinformation on the deposit required and time it was due.   I'm the one that called to follow up and see that our rooms were released and the staff had no clue that they were - I found this out trying to pay for the 2 rooms.

 

Ended up not only loosing one room but having to pay MORE for an inside cabin with 4 people - 3 adults and 1 teenager.

 

After hours on the phone to make that happen - (literally - an entire day on the phone) our Christmas dream cruise was crammed into a single room with more $ than it originally cost for 2 rooms.  Now how is that customer service.  No apologies, no email notifications (of course except ones to book new cruises).  It was the worst experience ever!  And we are frequent cruisers.   

 

BUYER BEWARE - NEVER BOOK THRU EVER AGAIN.

Ship experiences

Food and Dining

2 out of 5
there are not enough breakfast locations - open to normal hours past 9:00 or 9:30 am - always had to do the same buffet - boring and same stuff

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
bathrooms are tiny

Ship tip

BOOK DIRECTLY THRU DISNEY

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