The Dream was a Mirage! Bad Cruise!!

Cruises: 7+ cruises

Review: 1

Helpful Votes: 40

Review summary

Disney product all over the ship, except in the areas that you would've expected Disney to have perfected: Customer service and dining experiences. The quality and taste of the food was shockingly disappointing and the customer service was minimal, at best. Waiters did not go out of their way to provide anything that was not within their defined work zones. For example, a beverage available on deck 3, was not served on Deck 11 and no one tried to get it even though it was on the same ship. Another example was the Disney gratuities form which defined why a tip should be given to the server: "This person takes your order and delivers your food." Well, most other cruises have servers who create ambience and cultivate an unforgettable dining experience for the guests. Not here. The food and the service are best forgotten. . . Also, kids menus each night featured chicken fingers, mac n cheese, few veggies, etc. My kids like trying new foods, like escargot, pate, vegetable quiche, etc. No choice on the Disney cruise unless we explicitly ordered for them from the adult menu that the kids were not provided. Lastly, only two (2) pools for families/kids, though half the passengers were kids who generally are water-captivated. Kids were climbing over each other like crabs in a bucket! Bad scene. Overall, suprisingly, regrettably disappointing.

Ship experiences

Food and Dining

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Castaway Cay (Disney Private Island)

Pros: Kids programming

Cons: Food, dining experience and customer service

Recommends Disney Dream? No.