Excellent Seven Day Bahamas cruise

Item: Crystal Serenity
Rating: 4.1
Author: eripaul2374

Crystal Serenity Cruise Review to Caribbean

eripaul2374

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 35

Overall rating:

4.1 out of 5

Sail date: July 27, 2021

Ship: Crystal Serenity

Cabin type: Balcony

Cabin number: 8078

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Cruise started off poorly when ourvembrcation in zBimini was cancelled at last minute and we were forced to get from Bimini to Nassau at last minute WITH ABSOLUTELY NO HELP OR ASSISTANCE FROM CRYSTAL. Boarding process was mismanaged and poorly executed. Crystal should have told everyone in advance that all boarding needed to start at their designated hotel. Mass confusion and no one would answer their phone. Extremely disappointing and soured the first day of cruise. And, inexplicicably they changed our cabin. Cruise once it began was great although many shore excursions were cancelled. Overall the cruise was excellent but my guess is it was learning experience for Crystal and cruises 3 and onward will be much better.

Embarkation

3 out of 5

Whole process at distant hotel unnecessary. We were already testedcthe day before in Bimini so we should have been able to walk the five minutes from our hotel to ship and board

Ship experiences

Food and Dining

5 out of 5

Great as always but more local specialties should have been offeredenjoyed pool and fitness center

Onboard Activities

4 out of 5

Entertainment

4 out of 5

The Broadway Billy Joel program was best of 10 Crystal Cruises. 4th of July program was so-so. Band drowned out the singer

Service and Staff

4 out of 5

Perhaps because of covid crew and service staff more standoffish then usual but service nonetheless Good

Ship Quality

4 out of 5

Upgrades and refit to decor good

Cabin / Stateroom

4 out of 5

Our room was changed for no discernible reason

Disembarkation

4 out of 5

Easy and efficient

6 Comments

GerryBCruisin 2 years ago

Thanks for sharing your cruise review. Sounds like it was an amazing cruise!

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javawoody 3 years ago

Thanks for the review and sharing your experience

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Curt34 3 years ago

Thanks for the review. Glad you had a great cruise.

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AuntPinkie 3 years ago

Thanks for letting us know some of hiccups for boarding. Glad you enjoyed your cruise!

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profile 3 years ago

Thank you for sharing.

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izrgreen 3 years ago

Thank you for sharing your recent cruise experience. Glad to hear after all the chaos, it felt as normal as possible. Happy sailing!

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