gkaustin Cruise Review on Crystal Serenity on Jan 13, 2019

Reviews: 3

Helpful Votes: 88

Review summary

Over 1k/day, have most of my time fixing broken items in my room, (phones, doors, electrical outlets, vip event invites gone ary, etc.) prior (limo was not scheduled right, requirement of docs was not availed correctly). Staff are very nice, go above and beyond. The process of getting to the ship and pre cruise staff could not seemingly be more complicated and dysfunctional. As a Forbes 5 star expert, there is no way any travel website can rate this a 6 Star, less a 2 star at this time. Ships are old although elegant. Let's see how the first week goes before we decide to jump on a new celebrity edge ship. 😊