Had it not been for a few crew members and some awesome food, it would be zero stars

Crown Princess Cruise Review to Coastal - West Coast


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.0 out of 5
7 Night California Coastal (Los Angeles Roundtrip)
Sail Date: April 02, 2016
Ship: Crown Princess
Cabin Type: Suite
Traveled As: Couple
Reviewed: 1 year ago

This ship was in sad shape.  Many of the crew members were not cheerful and were very, very tired. The stateroom was not set up with the items that we took the time to prearrange (distilled water, raised bed, coffee card, beer, extension cords, etc.).  The mold in our mini-suite bathroom was disgusting!  Princess has either completely missed the mark on this ship or has gone so far downhill that we may never cruise with our former favorite cruise line again. The bed was too hard and too low for me. The "plush" bathrobes looked like the had been used everyday for 50 years and the ties didn't even match. The laundry service was a complete disaster time and time again, ruining two items and failing to get the formal items back on time in decent condition. The jacuzzis in the lotus spa were not warm.  Really? I got cold while sitting in it. The couch in the mini suite needs to be cleaned.  I broke out in a rash just sitting briefly on it. The sliding door to the balcony was very difficult to open. The dining room was often difficult to get into.

 

The pluses, now.  Ample closet space, nice sized safe that requires a code rather than a card allowed us both access. Most of the food in the restaurants was very good, but I have to say I was refused child size portions. I liked the accessibility of our stateroom.  I did not for once have to compete with housekeeping carts due to the proximity to the elevator.  But our Accessible Mini Suite was smaller in size than our Accessible Balcony Stateroom on another cruise line.

 

I suggest that ship designers always consider wheelchairs, luggage and housekeeping carts when designing the hallways to the staterooms, as well as elevators.  

Food and Dining

5 out of 5
I needed child size portions and they could not or would not comply. Most everything food wise was wonderful and too my liking.

Service and Staff

10% were top notch, 30% were average, but 60% were poor service.

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
5 out of 5
Visit the Mission, and get to the zoo.
5 out of 5
Visit the churches.
5 out of 5
We love to go to the Cathedral and shop in the gift shop there. It is not too far to walk nor ride scooter or wheelchair. When turning northeast take the far sidewalk, it's more accessible.
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