Short Sighted

Item: Crown Princess
Rating: 1
Author: RH1forlife

Crown Princess Cruise Review to Alaska - Inside Passage

RH1forlife

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

1 out of 5

7 Night Alaska Inside Passage With Glacier Bay (Seattle Roundtrip)

Sail date: July 25, 2015

Ship: Crown Princess

Cabin type: Balcony

Traveled as: Family (young children)

Reviewed: 9 years ago

Review summary

My family will never step foot on a Princess ship again. We did not book a family cruise to Alaska with our in-laws to save money; however, after spending over $15,000 on rooms, multiple side trips (purchased through Princess), food/beverage, etc., the cruise line refused to reimburse us ~$300 for a zip lining adventure that my son (9 years old) had to cancel because he was scared when he realized what we had signed him up for. To add salt to the wound, the zip lining outfit told us that we would be refunded with "no problems". After two battles with the front office we gave up. As much money as Princess made off my family I am still blown away that they would not refund this small amount. In the end, they have lost our future business...and I hope yours as well.

19 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise.

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Gwbigdog 2 years ago

Yep

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dcaland2001 8 years ago

In your first post you stated you signed your son up for the excursion, not Princess. Therefore it is your fault. Take responsibility for your lack of knowing what your child can and cannot do. Your attitude reminds me of someone who is a give me, give me person, with no responsibility whatsoever of the outcome. Glad Princess will not have to deal with you again, and in turn me and everyone else that loves Princess. Good luck to the other cruise lines. But I wouldn't wish you on any cruise line. Good for us, Pity them! By the way, I have been on 10 cruises, all of them on Princess with no problems and have another one booked for October.

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kalyn 8 years ago

I am an avid Princess cruiser and I'm booked on another one in February. I have never had a bad experience. It was not the cruise line's fault you cancelled, therefore you are not owed a refund. I am also glad you will not be on any future cruises with Princess, with your attitude of entitlement you would not be a pleasant shipmate. A vacation is what you make it, if you are constantly worried about getting your money's worth and complaining, it will be an unpleasant experience for you and everyone you come in contact with.

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Speedcat 9 years ago

You signed up your kid for something he wasn't ready for and instead of admitting you goofed up, you are taking it out on Princess.

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tatersmorgan 9 years ago

Not sure why you are blaming Princess for the decision you made to purchase an excursion for your child. I am sure any cruise line would refuse the refund. That is what is wrong with this world. Put the blame on someone else and not take responsible for your decisions.

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Tbcruise 9 years ago

Love princess cruises! Have never had a bad experience. Our next cruise is number 9. We have also taken our whole family (9 people) and were well taken care of. We let them all pick their tours and made sure they were age appropriate. They offer, we book. We have been well compensated

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cooki 9 years ago

Sorry your mad at Princess who in many people's minds and world is the best cruise line. You chose your own excursions. Not Princess. So glad you won't be on a Princess ship with your attitude. And you saying you spent over 15K on rooms for your whole family does not entitle you to extra perks. Its the one room your son is in that they would and should look at. We have spent way more than you on all our cruises and plan to spend more yet on Princess. I am sure there are many more like me and won't stop cruising Princess. Bully for you and so glad your proud of the family to not continue with Princess because you had a small minded bad experience when you did not read the rules. We rented a clam shell on the beach at Princess Cays. Did not use it because it was to far from the children's play area and our Grandsons would rather be in the play area. We wanted to be near them. What did we do? We found which one was ours and GAVE it to another couple to enjoy. No use letting go it go to waste. Smile and enjoy life. We feel sorry for the next cruise line or vacation company you are trying to ruin. You will never ruin Princess for the million others who have had great experiences and take little mishaps as learning and cruise growth. Not ending cruising. Rant over!

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Tleem58 9 years ago

All excursions have a no refund policy etc. as you know. My husband has a type of vertigo that comes on suddenly and also discs in his back that can slip out on a whim. We've lost days in ports and excursions knowing full well that there isn't a refund. We have 3 more cruises booked and shore excursions paid for. Good chance we will miss a couple and be out the money. Ship happens! Get over it!

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dcaland2001 9 years ago

The cruie line did not make you sign up for any of their excursions. You chose to do it. You chose to purchase drinks, etc. The cruise line didn't tell you, didn't make you do that. You will spend money. That is what happens on vacations, whether it be by land, sea, or air. I guess I'm glad you won't do a Princess cruise again.

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excop 9 years ago

Sorry, but you must always read the fine print. It's not Princess cruise Lines fault. Get over it

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kamloops56 9 years ago

If you going to argue over $300 dollars , why even cruise ?

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BWC7 9 years ago

What zip line cost 300 it must be amazing did you go

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dcaland2001 9 years ago

*there

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dcaland2001 9 years ago

You have to do your homework. Check websites. Here's are a lot of them that discuss excursions. Plus I do not think it is the cruise lines fault your son was afraid. Who better knows their child than you. Check your excursion polices and their cancelation policy. I think you would have had a problem with any cruise line. Too bad you couldn't enjoy Alaska, one of the most beautiful, nature at its best, place to visit!

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ftlgary1 9 years ago

There are only so many spots available on these excusions, when someone cancels at the last minute, the tour operator and the cruise line would loose money if they refunded it. Thats why they have the cancelation policys in place.

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RH1forlife 9 years ago

Thanks for reading my post and your suggestions. We did chat with Princess twice...the way they treated us over the phone led to this post. An ounce of "caring" by the rep would have stopped this. I have a lot more cruises in my life...Princess wont see a dime. I know it means nothing to them...but I have already convinced other friends and family to avoid Princess.

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CrusinTim 9 years ago

I feel that Princess should have reimbursed you the $300 but not because of the fact you spent over $15,000 on cabins and extras. that was your choice as was signing up your 9 year old son for the zip lining. I feel you should be reimbursed because of the fact that he is only 9 and a child that age is still learning his or her fears. Understand, even though you booked the excursion through Princess, it is still operated by an independent company. By booking the excursion you occupied a slot on that trip that someone else may have been denied because it was fully booked. You can try pleading your case directly to Princess and if you had an agent book your cruise, have them get involved on your behalf as well. Remember, the squeaky wheel gets the grease!! Good luck ;) By the way, Princess has not lost my business as our past cruises with them have been excellent.

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ftlgary1 9 years ago

Why should princess be responsible for that.. it says no refunds unless they cancel it...

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Other reviews of this sailing

Great sights, ship so-so