Taxing and Frustrating

Costa Luminosa Cruise Review to Europe - Northern Europe

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 8

Overall Rating:

1 out of 5
Sail Date: August 01, 2014
Ship: Costa Luminosa
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago

Tours were cancelled without notification even though we booked and paid prior to the cruise.The tour office was closed early and we had to demand that customer service have someone from the tour office meet us so we could get on another tour. Very poor customer relations.
No water was served with dinner. You need to purchase a drink package. This is unacceptable. For coffee you got a package of instant coffee and a cup of hot water.

Food and Dining

1 out of 5
Food was good but you couldn't use the buffet instead of the dining room.


1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5
The music was blasting in every lounge. This was especially annoying at the customer service desk. You had to shout to be heard.

Cabin / Stateroom

3 out of 5

Pros: Food\, Itinerary

Cons: Tour operation

Recommends Costa Luminosa? No.

Was this review helpful? 9

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