Taxing and Frustrating

Costa Luminosa Cruise Review to Europe - Northern Europe

Cruises: 7+ cruises
Reviews: 0
Helpful Votes: 8

Overall rating:

1 out of 5
Costa Luminosa

Sail date: August 01, 2014

Ship: Costa Luminosa

Cabin type: Balcony

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Tours were cancelled without notification even though we booked and paid prior to the cruise.The tour office was closed early and we had to demand that customer service have someone from the tour office meet us so we could get on another tour. Very poor customer relations. No water was served with dinner. You need to purchase a drink package. This is unacceptable. For coffee you got a package of instant coffee and a cup of hot water.

Ship experiences

Food and Dining

1 out of 5
Food was good but you couldn't use the buffet instead of the dining room.

Entertainment

1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5
The music was blasting in every lounge. This was especially annoying at the customer service desk. You had to shout to be heard.

Cabin / Stateroom

3 out of 5

Pros: Food\, Itinerary

Cons: Tour operation

Recommends Costa Luminosa? No.

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