Never Costa agaib
Costa Firenze Cruise Review to Europe - Northern Europe
![Costa Firenze](https://cruiseline-shipmedia.imgix.net/ship/costa-firenze/67c738740ab69456791b8ab86a381148.jpeg?auto=format,compress&w=160&h=120&)
7 Night Northern Europe (Copenhagen Roundtrip)
Sail date: July 29, 2023
Ship: Costa Firenze
Cabin type: Inside
Cabin number: 8503
Traveled as: Couple
Reviewed: 1 year ago
Review summary
Overcrowded, cigarette smoke everywhere, poor coordination and communication of information to guests. Cafeterias were constantly overcrowded with massive lines that would take at least half an hour to sit through, usually longer. Sit-down restaurant service was inexcusably slow, once taking over an hour to get our first dish. Food was usually acceptable at best, but getting fed was an issue with the long lines. The smoking areas were not enforced, so guests would smoke directly outside the doors to outside, smoking up the ship's hallways. If you're an American, don't go on this cruise. You cannot access the 'Costa app' in the US because it doesn't meet regular app regulations. This makes getting basic information and reservations difficult. We had massages reserved but got sick on the ship and had to cancel them - they still made us pay. Worst cruise experience ever - never Costa again.Embarkation
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Ship tip
Don't go with Costa cruises.