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Worst cruise experience ever, terrible customer service by the management

Costa Firenze Cruise Review to Europe - Northern Europe

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 26

Overall rating:

3.4 out of 5
Verified Review
Costa Firenze

7 Night Northern Europe (Kiel Roundtrip)

Sail date: May 19, 2023

Ship: Costa Firenze

Cabin type: Balcony

Cabin number: 2367

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

This was my worst cruise experience ever. I have been on three cruises and I will never use this company again. I tried numerous times to resolve issues and was just told to go talk to someone else.

Embarkation

3 out of 5
Was told to arrive at 1030 so I could sit in a line for over an hour.

Ship experiences

Food and Dining

2 out of 5
Food was not good, everything was overcooked. Huge lines at buffets everyday and always the same food on the buffet. You are forced to buy drinks at dinner in the dining room, they will not even give you a water.

Onboard Activities

4 out of 5
The activities offered were frequent and fun

Entertainment

4 out of 5

Service and Staff

3 out of 5
The everyday staff such as the waiters, room stewards, etc. were great, its the people in management that are the problem.

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5
I was given an obsructed view balcony room below the kitchen in the ship, all night long there were loud crashes and bangs above my room, loud enough to feel and hear even with earplugs in.

Ship tip

Don't sail Costa, any other company will provide a better experience.

Thumbs up

Ports of call

Copenhagen, Denmark

5 out of 5

Geiranger, Norway

5 out of 5

Bergen, Norway

4 out of 5

Stavanger, Norway

4 out of 5

Disembarkation

4 out of 5
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