Worst cruise experience ever, terrible customer service by the management

Item: Costa Firenze
Rating: 3.4
Author: dewdesignsphoto

Costa Firenze Cruise Review to Europe - Northern Europe

dewdesignsphoto

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 31

Overall rating:

3.4 out of 5

Verified Review

7 Night Northern Europe (Kiel Roundtrip)

Sail date: May 19, 2023

Ship: Costa Firenze

Cabin type: Balcony

Cabin number: 2367

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

This was my worst cruise experience ever. I have been on three cruises and I will never use this company again. I tried numerous times to resolve issues and was just told to go talk to someone else.

Embarkation

3 out of 5

Was told to arrive at 1030 so I could sit in a line for over an hour.

Ship experiences

Food and Dining

2 out of 5

Food was not good, everything was overcooked. Huge lines at buffets everyday and always the same food on the buffet. You are forced to buy drinks at dinner in the dining room, they will not even give you a water.

Onboard Activities

4 out of 5

The activities offered were frequent and fun

Entertainment

4 out of 5

Service and Staff

3 out of 5

The everyday staff such as the waiters, room stewards, etc. were great, its the people in management that are the problem.

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5

I was given an obsructed view balcony room below the kitchen in the ship, all night long there were loud crashes and bangs above my room, loud enough to feel and hear even with earplugs in.

Ship tip

Don't sail Costa, any other company will provide a better experience.

Thumbs up

Ports of call

Copenhagen, Denmark

5 out of 5

Geiranger, Norway

5 out of 5

Bergen, Norway

4 out of 5

Stavanger, Norway

4 out of 5

Disembarkation

4 out of 5

9 Comments

byhisgrace 1 year ago

Yikes 😳 sorry

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Gwbigdog 1 year ago

Thanks for sharing

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GoCCL 1 year ago

Even tho people say they don't care what cabin they have since they are in it only to sleep....well this review says why picking your cabin is the best way to go. Run of the ship guarantees don't often turn out well.

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cruisent 1 year ago

I can't believe they wouldn't give you water in the dining room. Did you ask for tap water? How on earth can they say no? Wow.

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javawoody 1 year ago

Appreciate the feedback

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Itspeace4me 1 year ago

Thanks for your review.

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cruising2004 1 year ago

Sorry you were disappointed with your cruise.

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AuntPinkie 1 year ago

Appreciate your details. Recommend that you choose your own cabin, it may cost more but worth the it. Sorry this cruise didn’t meet your expectations.

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RetiredRay 1 year ago

One of the problems with (I assume) going with the cheaper Guarantee rooms is you often get the rooms no one else wants. Hope they learned their lesson on that. Judging from the other reviews, this ship is poor to ok.

Thumbs Up 2

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