Costa service getting worse

Costa Favolosa Cruise Review to Europe - Western Mediterranean


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 24

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: June 11, 2013
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 4 years ago
I start with the good things, very nice cabin, clean, and confortable. Good shows. Staff not friendly at all. Food very poor variety. Service bad. Most of the machines were not working, like to get ice, coffee or water. During the buffet, staff was not cleaning tables. Disrty tables all the time. For breakfast no variety. No milk sometimes, no more buffet after 3pm. only cheesse pizza. Sandwich service, one person making sandwiches taking hours. At the restaurant, you have to ask for water like 5 or 6 times, they don't care. very slow service. People at the reception had no patience. Lack of information in all the ship. You didn't know where to go to exit the ship in every port. TV progrmas not good only news, if you wanted to watch a movie you had to pay $7.50 euros. The adults pool, full of kids, jumping and screaming. I could keep going on and on. Advise, do not book Costa. Princess is number one.

Food and Dining

3 out of 5
Very poor variety

Onboard Activities

3 out of 5
Very poor activities, not a variety

Entertainment

5 out of 5
Good shows

Children's Programs

3 out of 5

Service and Staff

1 out of 5
No patience, not friendly.

Ship Quality

3 out of 5
But not practical. You had to go to deck 5 and then go down to deck 4 because there's a restaurant in the middle of the ship.

Cabin / Stateroom

5 out of 5
Good and clean
5 out of 5
5 out of 5
3 out of 5
5 out of 5
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