Costa service getting worse

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 162

Review summary

I start with the good things, very nice cabin, clean, and confortable. Good shows. Staff not friendly at all. Food very poor variety. Service bad. Most of the machines were not working, like to get ice, coffee or water. During the buffet, staff was not cleaning tables. Disrty tables all the time. For breakfast no variety. No milk sometimes, no more buffet after 3pm. only cheesse pizza. Sandwich service, one person making sandwiches taking hours. At the restaurant, you have to ask for water like 5 or 6 times, they don't care. very slow service. People at the reception had no patience. Lack of information in all the ship. You didn't know where to go to exit the ship in every port. TV progrmas not good only news, if you wanted to watch a movie you had to pay $7.50 euros. The adults pool, full of kids, jumping and screaming. I could keep going on and on. Advise, do not book Costa. Princess is number one.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Barcelona, Spain

Palma De Mallorca, Balearic Islands

Valletta, Malta

Catania, Sicily

Naples, Italy

Savona (Genoa), Italy