what a nightmare

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 50

Review summary

We Traveled during the Ash cloud, customer services were well aware that people were being told not to go to airports but were telling us to go, just to get us off the ship, 2 elderly people were told to leave, they had run out of medication and had no mobile and no where to go. After being thown off, the ship sat in port for days, they did not care about their customers. during the whole cruise i found the customer services rude and unhelpful, the food was poor.

Ship experiences

Food and Dining

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: the bar and waiting staff

Cons: Customer services were rude, they didnt care.

Recommends Costa Deliziosa? No.