Costa Deliziosa Cruise Review to Other (Asia/Africa/Middle East)

Contributor Level: Third Mate

1 cruise (first)


Helpful Votes

1 out of 5

what a nightmare

Sail Date: April 01, 2010

Reviewed: 7 years ago

Traveled As: Family (young children)

Room Type: Oceanview

We Traveled during the Ash cloud, customer services were well aware that people were being told not to go to airports but were telling us to go, just to get us off the ship, 2 elderly people were told to leave, they had run out of medication and had no mobile and no where to go.
After being thown off, the ship sat in port for days, they did not care about their customers.
during the whole cruise i found the customer services rude and unhelpful, the food was poor.

Pros: the bar and waiting staff

Cons: Customer services were rude, they didnt care.

Recommends Costa Deliziosa? No.

Ship Quality
Cabin / Stateroom
Food and Dining
Service and Staff
customer services- were very rude and unhelpful and when the realisation that we were going to be stranded no one was available to help us (we were told that the English speaking staff were not available)
hit and miss
Children's Programs

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