Great agenda - too many people

Costa Concordia (RETIRED) 548 Cruise Review to Europe - Western Mediterranean

Experience: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall Rating:

3 out of 5
Verified Review
7 Night Western Mediterranean (Rome Roundtrip)
Sail Date: April 20, 2008
Ship: Costa Concordia (RETIRED) 548
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 10 years ago

We sailed on the Costa-Concordia the week of 4/18/08. Distination ports were truly amazing the excursions were good for the most part...would not do the Palermo local one.
The ship is too large and tried to service too many passengers with too little crew. Customer service agents were not very helpful and at one point, rude. The food was average at best and did not offer much of variety. The passengers were mostly European and were pushy, rude and did not follow any of the guidelines, like getting in line at the end but would walk directly in front of you and ignore the fact that you were trying to get your lunch too. Children ran around the ship constantly and were frequently on the dance floors in the evening so adult passengers were intimidated from dancing for fear of knocking them over or getting run over by them. Our room 8304 was directly below the 9th floor recreational area, (swimming pool, dining area) and chairs were constantly dragged over the floor keeping you awake at night or awakening you in the morning. The noise overall on the ship was extremely loud. The hottubs could not be used because the water was too cold or there were kids jumping in and out of them. The smoking in the lounges and in the common areas was overwhelming.

We took the cruise for the ports and because it was one of the only ships sailing at that time of the year (prior to May) in that part of Europe. Not too many surprises because most other reviews were like this one but the rudness of the guests, the amount of children and inability to use the general areas like the hottubs were disappointing.

Food and Dining

3 out of 5
No coffee served a dinner without a charge.


3 out of 5

Service and Staff

3 out of 5
One customer service agent actually yelled at me because I needed to ask a question when and she and the 4 agents were having a discussion. Gee, I thought it said "customer service". Our dinner waiters were polite and helpful.

Ship Quality

3 out of 5
Too large and not enough clear signs for finding dining areas, services, lounges

Cabin / Stateroom

3 out of 5
Room was fine but noise above the room was constant and disturbing.
3 out of 5
Don't take any tours that visit the "market area". We were left in an alley with fish marketers and cars darting everywhere. No bathrooms and a very dirty area.
3 out of 5
5 out of 5
5 out of 5

Pros: Ports and tours

Cons: Too many passengers, poor customer service, pushy passengers; smoking everywhere

Recommends Costa Concordia (RETIRED) 548? No.

Was this review helpful? 10

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