Costa Concordia (RETIRED) Cruise Review to Europe - Western Mediterranean

Deck Hand

4-6 cruises


Helpful Votes

3 out of 5

Great agenda - too many people

Sail Date: April 20, 2008

Reviewed: 8 years ago

Traveled As: Couple

Room Type: Balcony

We sailed on the Costa-Concordia the week of 4/18/08. Distination ports were truly amazing the excursions were good for the most part...would not do the Palermo local one.
The ship is too large and tried to service too many passengers with too little crew. Customer service agents were not very helpful and at one point, rude. The food was average at best and did not offer much of variety. The passengers were mostly European and were pushy, rude and did not follow any of the guidelines, like getting in line at the end but would walk directly in front of you and ignore the fact that you were trying to get your lunch too. Children ran around the ship constantly and were frequently on the dance floors in the evening so adult passengers were intimidated from dancing for fear of knocking them over or getting run over by them. Our room 8304 was directly below the 9th floor recreational area, (swimming pool, dining area) and chairs were constantly dragged over the floor keeping you awake at night or awakening you in the morning. The noise overall on the ship was extremely loud. The hottubs could not be used because the water was too cold or there were kids jumping in and out of them. The smoking in the lounges and in the common areas was overwhelming.

We took the cruise for the ports and because it was one of the only ships sailing at that time of the year (prior to May) in that part of Europe. Not too many surprises because most other reviews were like this one but the rudness of the guests, the amount of children and inability to use the general areas like the hottubs were disappointing.

Pros: Ports and tours

Cons: Too many passengers, poor customer service, pushy passengers; smoking everywhere

Recommends Costa Concordia (RETIRED)? No.

Ship Quality
Too large and not enough clear signs for finding dining areas, services, lounges
Food and Dining
No coffee served a dinner without a charge.
Cabin / Stateroom
Room was fine but noise above the room was constant and disturbing.
Service and Staff
One customer service agent actually yelled at me because I needed to ask a question when and she and the 4 agents were having a discussion. Gee, I thought it said "customer service". Our dinner waiters were polite and helpful.
Palma De Mallorca, Balearic Islands
Barcelona, Spain
Savona (Genoa), Italy
Palermo, Sicily
Don't take any tours that visit the "market area". We were left in an alley with fish marketers and cars darting everywhere. No bathrooms and a very dirty area.
Valletta, Malta
Tunis, Tunisia

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