Beautiful ship; Terrible maintenance

Costa Atlantica Cruise Review to Caribbean - Western

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 27

Overall Rating:

1 out of 5
Sail Date: April 01, 2010
Ship: Costa Atlantica
Cabin Type: Suite
Traveled As: Couple
Reviewed: 8 years ago
Although the ship is beautiful to look at, there are many problems with it. The ventilation system does not work properly and the maintenance/repair personnel cannot fix it. The Guest Services Desk is unresponsive and is not interested in passenger comfort or satisfaction.

Food and Dining

1 out of 5
Main dining room service was extremely slow and the food selection was very limited. Food on the upper deck buffets was only lukewarm and was usually late in opening.


1 out of 5
Limited activities available. Shows were not worth the wait.

Service and Staff

1 out of 5
Unresponsive to passenger complaints and comfort. There is a general atmosphere among the crew that they would rather be somewhere else in a different job.

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
The panorama suite was very nice in size and decor, with plenty of closet space, however, it could not be enjoyed, because the air conditioning did not work properly throughout the entire cruise. Repair personnel were called daily, but the problem persisted.

Pros: Decor of ship

Cons: Lack of air conditioning; apathy of guest services; poor dining room service; mediocre food

Recommends Costa Atlantica? No.

Was this review helpful? 10

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