Disappointed in Princess....due to covid 19 we missed 3 ports....had 9 days at sea on on 14 day cruise. We thought we should have been offered at least a Future Cruise Credit for another cruise. It took 80 days to get my prepaid tour credit back to me..

Coral Princess Cruise Review

debj52

Contributor Level: Second Mate

107 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

4.3 out of 5

14 Night Cape Horn & Strait Of Magellan (Santiago To Buenos Aires)

Sail date: March 05, 2020

Ship: Coral Princess

Traveled as: Large Group

Reviewed: 4 years ago

Review summary

The first part of the cruise was nice....then it was our trip from hell. The pandemic started a wk after we sailed. Ports turned us away, flights were cancelled. My family was scheduled on 2 different flight at Buenos Aires. My sister and I were able to leave and 2 wk quarantine at home but my son and his wife ended up on the ship for 31 days...plus 2 wk quarantine.....no compensation for Wages lost and stress occured. (48 days till they saw their children).A FCC would have been nice. It took 80 days to get back my prepaid tours...almost $500...my sister still has not received her money. Other cruise lines offer money back or future cruise credit because of missed ports in order to keep their customers happy. I have been on 30 plus cruises. Definitely disappointed in Princess!

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

The cabin was nice....had a couch which we enjoyed. Nice to have somewhere to sit instead of the bed. Glad we had a frig

Ports of call

Port Stanley, Falkland Islands

5 out of 5

Cruise Cape Horn

4 out of 5

Puerto Montt, Chile

4 out of 5

Punta Arenas, Chile

4 out of 5

Cruise Amalia Glacier

5 out of 5

San Antonio, Chile

3 out of 5

Ushuaia, Tierra Del Fuego, Argentina

5 out of 5

Disembarkation

1 out of 5

Separated my family into 2 different planes.....because of this my son and his wife were stuck on the ship 31 days instead of 14. Had to carry my luggage from room off the ship.Had a police escorted bus to airport.

6 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise

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golfhacker1 4 years ago

We cancelled our Med Cruise and it took 80 days to get our pre-paid shore excursion refund back. Not really Princess’s fault when foreign ports would not passengers disembark. In most cases Princess was told they could use the port then when they arrived they were told no. Even Fort Lauderdale said no until they agreed to allow passengers to disembark.

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yk07us 4 years ago

An epidemic strikes and you expect the cruise line to compensate you for inconvenience!? Why? Did they just keep you on board and prevented from disembarking? Obviously not. Did you son have travel insurance?

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Dadm 4 years ago

I agree. This was in no way the fault of the Cruise Line.

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cruisereckoning 4 years ago

Sorry for the missed ports and disappointment, Covid has just turned everything in a tailspin.

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J60406 4 years ago

None of this is the cruiseline's fault. Covid-19 impacted a lot of people and continues to do so.

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