Horrific. Due to their crew's lack of adherence to COVID protocols, 5 of the 8 of us travelling together contracted COVID on the ship. DON'T GO!!
Celebrity Summit Cruise Review to Canada, New England, New York
11 Night Canada & New England (Boston Roundtrip)
Sail date: August 31, 2022
Ship: Celebrity Summit
Traveled as: Singles/Friends
Reviewed: 1 year ago
Review summary
Due to their crew's lack of adherence to COVID protocols, 5 of the 8 of us travelling together contracted COVID on the ship. In addition, our room had the cafeteria crew banging doors on the floor overhead, there was a clanging in the wall from the heating/AC; a plumber had to fix our drain the 1st day; the entertainment was mediocre; and worst of all I had to spend 6 of 10 days quarantined in our room where the room service was horrific! Food took forever to come; was poorly prepared & cold upon arrival. Based on an $8,500.00 cruise & excursions, we were reimbursed $1,858.50 (!) and given a $2,500.00 voucher - but you must give them MORE business to use the voucher!?! I eMailed CEO Ms. Lisa Lutoff-Perlo (LLutoff-Perlo@celebrity) who refused further assistance. I eMailed her a 2nd time and a 2nd time she refused assistance. Based on our experience, DO NOT BOOK a cruise on Celebrity unless you want to get COVID!!Embarkation
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