Celebrity Solstice Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

Experience
1 cruise (first)

Review
1

Helpful Votes
6

2 out of 5

Mismanaged and poor quality

Sail Date: June 07, 2013

Reviewed: 3 years ago

Traveled As: Family (young children)

Room Type: Oceanview

Despite complaining several times that the room airconditioning does not work adequately, the nights were hot and stuffy despite the fact that it was turned on all the way to cool, there was no effort made to rectify the problem until the 5th day, by then the majority of the cruise was over. We did not sleep well, and had complained by phone to the stateroom attendant, as well as standing in line over 5 minutes at the Customer Relations, the problem was not fixed until the 5th day. At the end of the Cruise, passengers were expected to get their breakfast and off the ship by 8:00 AM (our stateroom fell in this category). The experience was very unpleasant, we had to wake up by alarm, and then rush to breakfast, where huge amount of people were desperately trying to eat before the food closed, so ended up waiting in line for most of the time, without getting much food, upon return to the room to finish last minute exit packing, attendants started to knock several times asking us to hurry up and leave. Very negative experience for a family traveling with a young child, and a poor ending to our very expensive vacation. Little consideration was made to make the passengers feel relaxed and happy at the end of the cruise. Will not take a cruise again.
Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Entertainment
Children's Programs
Onboard Activities

Tip

Despite complaining several times that the room airconditioning does not work adequately, the nights were hot and stuffy despite the fact that it was turned on all the way to cool, there was no effort made to rectify the problem until the 5th day, by then the majority of the cruise was over. We did



Was this review helpful? 6

1 Comment


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous



*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top