Mismanaged and poor quality

Celebrity Solstice, Alaska. Despite complaining several times that the room airconditioning does not work adequately, the nights were hot and stuffy despite the fact that it was turned on all the way to cool, there was no effort made to rectify the problem until the 5th day, by then the majority of the cruise was over. We did not sleep well, and had complained by phone to the stateroom attendant, as well as standing in line over 5 minutes at the Customer Relations, the problem was not fixed until the 5th day. At the end of the Cruise, passengers were expected to get their breakfast and off the ship by 8:00 AM (our stateroom fell in this category). The experience was very unpleasant, we had to wake up by alarm, and then rush to breakfast, where huge amount of people were desperately trying to eat before the food closed, so ended up waiting in line for most of the time, without getting much food, upon return to the room to finish last minute exit packing, attendants started to knock several times asking us to hurry up and leave. Very negative experience for a family travelling with a young child, and a poor ending to our very expensive vacation. Little consideration was made to make the passengers feel relaxed and happy at the end of the cruise. Will not take a cruise again.