Celebrity Solstice Cruisers Beware!
Celebrity Solstice Cruise Review to Europe - Eastern Mediterranean
Ship: Celebrity Solstice
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 7 years ago
Review SummaryMy wife and I had an issue on a recent cruise we took on Celebrity Solstice in the Eastern Mediterranean (June 26 July 6) that I wanted to make you cruisers aware of. We purchased our transfers through Celebrity Cruises from the Rome airport to Civitavecchia. We were met by Celebrity staff at the airport -wearing Celebrity shirts - and we were going to carry on a couple of our smaller bags on the bus and they told us that there was no storage inside the bus for these. We then placed the cabin tags on the bags and checked them through to the ship. We saw after we boarded the bus that there was storage underneath the bus and thought it odd that they did not tell us about this. We handed over the bags around 9:30AM Rome time.
At 3PM all but one of our bags arrived at our cabin. One of our bags was missing, but it ended up arriving about 30 minutes later. When we opened it up we found that it had been ransacked, things were opened (but not stolen), but we did discover that our camera had been stolen. This did not get our trip off to a good start and we ended up not having any pictures of this wonderful cruise as a result. We immediately filed a Personal Property Report with Guest Relations onboard the Solstice. While my wife was downstairs filing the report she ran into another couple on our same bus who were from Philadelphia. They told her that they were filing a report, as well, because they had a laptop computer stolen along with other items.
What made us upset aside from not having any photos of this trip was the way Celebrity washed their hands of the whole issue, even though the transfers were setup by them. Their transfer agents are the ones that told us not to carry on bags onto the bus. Were they in on this whole theft ring? After filing the report it took us 4 times calling Guest Relations to get a signed copy of the Personal Property Report. It was obvious to us that they could care less about our loss and that they were hoping wed just forget about the whole issue.
As much as we have enjoyed cruising with Celebrity and Royal Caribbean over the years we will probably no longer sail with you. The lack of concern to loyal customers just convinced me that we should change our allegiance to another cruise line. I'm a 3 million miler with American Airlines and we probably won't book another vacation through them, as well.
We hope that future cruisers with Celebrity arrange for their own transfer to/from the ship, so you don't suffer the same circumstances as we did. If you do decide to take their transfers don't let them take your bags ... bring them along to the bus and store them underneath.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: The concierge cabin, the ports of call, the new ship
Cons: The theft of our camera, the poor attitude of their Guest relations staff