A Great Cruise with still room for making improvements.....
The great parts included the Blu restaurant for Aqua class cabins. Smaller, better quality, great ambiance, amazing staff with attention to detail. They remembered your preferences and name from day one. The floor to ceiling waterside tables were great.
It was curious why the Guest Relations were the only people that did not seem to understand customer service. One actually argued with me claiming that I knew the assigned cabin was obstructed which was not true. Then they blamed it on Delta Cruises. !!!
Connor at Delta Cruises was awesome and took his time paying attention to detail and followed up on his customers. He was much more than just a quick order taker!
On the ship the excursion staff wasted much of our time with how they handled the tenders. We had a timed excursion and we sat around for an hour in the theater and then more time on the tender. We had a timed excursion for a submarine and they were sending people with no timed itinerary to the tenders. This caused us to MISS our excursion. Thankfully the submarine staff found us time later in the day. This meant we missed the opportunity to do other things. The ship personnel did offer us a token reimbursement.
The entertainment was weak with 3 nights of comedians. Only one was better than those trying out at some comedy club ashore. All shows in the theater were pain level loud...the kind of level that damages hearing. Often the sound distorted. There is no excuse for this in a fixed venue with state of the art equipment that gets used daily. I have studied acoustics at a university and performed in very impressive well -known venues that impress others of my experience on stage and in the best concert halls, so I feel my criticism is valid.
This review might sound like focusing on the negatives. The seas were rough and we missed our first port but they found the calmer seas and that is priceless!
This asks about room for improvement. This should not take away from what is a great cruise line with amazing ships and the Silhouette won awards for 2016 for the best food and perhaps even a ship of the year award. It is well earned.
Celebrity knows their market. There were few children and drinking to scary excess was not often observed. Celebrity Cruises may be a slightly larger investment because of the top quality, but that small investment is a great value for those that want more than a cheap cruise with cheap food in the buffet. One additional comment on the Silhouette...the captain is funnier than the comedians and adds to the ambiance....we looked forward to his entertaining announcements!
Food and Dining
Service and Staff
Cabin / Stateroom
Upgrade to Aqua class for healthy food options, better service, a quieter more relaxed atmosphere and more. They will get you almost anything not on the menu. There are many tables for 2 and you are close enough to choose to make friendships with your table neighbors or just enjoy your partner.