Good Service, but quality is declining

Celebrity Silhouette Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: March 08, 2015
Ship: Celebrity Silhouette
Cabin Type: Balcony
Cabin Number: 1670
Traveled As: Large Group
Reviewed: 2 years ago

Great customer service, especially when the baggage handlers on land broke a bottle of red wine in my suitcase by not wrapping it back after inspection.  Celebrity cleaned nearly 80 pieces of soaked/stained clothing within 24 hours. Butlers and servers were polite and helpful as always.  Disappointed in decline of dining experience: food is not nearly the quality Celebrity provided in past. Sometimes I just didn't eat dinner.  Entertainment options on boat was another disappointment, I have always raved about the on-going fun itineraries of Trivia and the varied options.  this time everything was a poolside dance off or golf game. very little else offered.  But had a good time overall.  Love this cruiseline. Wink

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Balconies make all the difference!

Ship Tip

Falmouth Jamaica is a waste of time: stay on board & take advantage of the spa deals. book speciality restaurant dining in advance of travel - do it at least once its worth the extra money. Not a buffet person? you should be @Breakfast time:eggs made to order vs cold in dining room with long wait.

3 out of 5
1 out of 5
5 out of 5
thought i would never say this but Celebrity did a great job with the beach area here!
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