Good Service, but quality is declining
Celebrity Silhouette Cruise Review to Caribbean - Western
Sail Date: March 08, 2015
Cabin Type: Balcony
Cabin Number: 1670
Traveled As: Large Group
Reviewed: 2 years ago
Great customer service, especially when the baggage handlers on land broke a bottle of red wine in my suitcase by not wrapping it back after inspection. Celebrity cleaned nearly 80 pieces of soaked/stained clothing within 24 hours. Butlers and servers were polite and helpful as always. Disappointed in decline of dining experience: food is not nearly the quality Celebrity provided in past. Sometimes I just didn't eat dinner. Entertainment options on boat was another disappointment, I have always raved about the on-going fun itineraries of Trivia and the varied options. this time everything was a poolside dance off or golf game. very little else offered. But had a good time overall. Love this cruiseline.
Food and Dining
Service and Staff
Cabin / Stateroom
Falmouth Jamaica is a waste of time: stay on board & take advantage of the spa deals. book speciality restaurant dining in advance of travel - do it at least once its worth the extra money. Not a buffet person? you should be @Breakfast time:eggs made to order vs cold in dining room with long wait.