First and last celebrity cruise!

Celebrity Reflection Cruise Review to Caribbean - Bahamas

beardedwarriorm

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

2.4 out of 5

Verified Review

4 Night Key West & Perfect Day (Ft. Lauderdale Roundtrip)

Sail date: October 07, 2024

Ship: Celebrity Reflection

Cabin number: 7207

Traveled as: Couple

Reviewed: 1 month ago

Review summary

First celebrity cruise on recommendations. Got to the port early, walked into chaos, no clear directions. Room had a muscle relaxer and hair clip on the floor as we walked in. Bathroom smelled like urine even after being cleaned and bleached several times. Dust and dirt on the lights over bed kept falling on the bed when air came on. Carpet at slider door was a trip. Balcony was covered in paint chips, could not go out with out shoes. Steward vacuumed the deck with a carpet vacuum, it chopped the large chips into small sharp chips. Guest relations was a disaster with the hurricane, gave up waiting in line. The buffet was sad at best, especially at late service, it was all re-fired from earlier service. Internet was horrible for what they have the guts to charge you for it! Carpet was wet every where when we boarded, fans running everywhere I was very disappointed in celebrity as a cruise line on this one. Hurricane can not be helped, everything else is on them!

Embarkation

2 out of 5

Seemed disorganized

Ship experiences

Food and Dining

1 out of 5

Food at the buffet was sad at best. Especially the late night set up, it was all re-fired from earlier in the day. Main dinning and specialty dinning were great as well as coffee shop and drinks

Onboard Activities

3 out of 5

Pool was packed not enough chairs anywhere with hurricane inbound

Entertainment

2 out of 5

Shows were ok

Children's Programs

Did not have any kids with us

Service and Staff

5 out of 5

Keshon and his staff were absolutely amazing in the dinning room. Steward had to be sought out for the odor of urine in the bathroom

Ship Quality

2 out of 5

Ship seems to need rehab

Cabin / Stateroom

1 out of 5

Bathroom smelled like urine, even after bleaching the bathroom. Dust on the light over the bed kept falling onto the bed when the air went on. Carpet at the slider was a trip hazard. A muscle relaxer and hair clip on the floor as we walked in. Paint chips covered the balcony floor! Had to wear shoes out on the balcony.