Disaster from the beginning but somehow had a good time

Item: Celebrity Reflection
Rating: 2.8
Author: Watchoutforthis

Celebrity Reflection Cruise Review to Caribbean - Western

Watchoutforthis

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

2.8 out of 5

Verified Review

6 Night Bimini Grand Cayman & Mexico (Ft. Lauderdale Roundtrip)

Sail date: March 10, 2024

Ship: Celebrity Reflection

Cabin number: 1415

Traveled as: Couple

Reviewed: 2 months ago

Review summary

We purchased the drink package and internet package for all 4 traveling. Cruise ship and travel agent had different information. Had to worry about getting what we paid for - for the entire trip! Was not a good experience. Our room attendant Eddie was amazing and Carlton in the dining room was awesome. Not enough pools for the crowd during spring break. Should offer different sizes of pictures not only 8x10 ... too big!

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Dining room staff was excellent (Carlton, Zainal and Rashid). Food at buffet was good.

Onboard Activities

1 out of 5

was NOT impressed with activities - DJ was good

Entertainment

2 out of 5

Children's Programs

4 out of 5

The grandkids loved going to the kids club

Service and Staff

3 out of 5

Eddie was are room steward and was excellent. Carlton & Zainal were AWESOME in the dining room.

Ship Quality

2 out of 5

Not happy that there was no elevator on the Aft of the ship. Common areas were clean and well maintained.

Cabin / Stateroom

2 out of 5

Outside Cabin with balcony for 4 (2 adults, 2 children) was too small. Back of ship made the room hot - called maintenance but they couldn't fix the problem . Couch made into a bed with a trundle bed that left NO ROOM TO MOVE. Had to put small coffee table & desk chair out on the balcony for whole trip.

Ship tip

Pick another ship or cruise line ... Felix Welcome the Customer Service Director - very rude. Not enough picture options (none taken getting off and on ship at different ports). Should offer different size pictures - not everyone wants all 8x10 (should offer 4x6 or 5x7).

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