Inconsistent and poor service on the NON-EDGE class of Ships

Item: Celebrity Reflection
Rating: 2.9
Author: ravigupta2

Celebrity Reflection Cruise Review to Caribbean - Western

ravigupta2

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Overall rating:

2.9 out of 5

Verified Review

7 Night Jamaica Grand Cayman & Mexico (Ft. Lauderdale Roundtrip)

Sail date: November 12, 2023

Ship: Celebrity Reflection

Cabin number: 8153

Traveled as: Singles/Friends

Reviewed: 5 months ago

Review summary

Not the "premium" kind of experience...maybe the Edge class is the only real "premium" cruise with Celebrity

Embarkation

5 out of 5

smooth, quick and well organized

Ship experiences

Food and Dining

3 out of 5

Ship showing signs of wear and tear. Maintenance is mediocre.

Onboard Activities

2 out of 5

Very limited or poor selection of activities even on sea days. The cruise director is pretty much absent except to give a 2 minute cheer leading speech before the evening shows

Entertainment

3 out of 5

The same group of performers doing different shows every evening. Some shows were really good and others not so good. There was just one comedian. No magicians no variety.

Service and Staff

1 out of 5

All good staff members have been swooped for the Edge class of ships. Celebrity and Royal Caribbean got rid of all their employees during Covid unlike the competition and they are now struggling with hiring back good crew members. New untrained staff all over including a very racist asst Maitre d named Alan in the main dining room. Only white people can enter with shorts. All others need pants and shirts.

Ship Quality

3 out of 5

Maintenance is lacking. Ship shows signs of wear and tear

Cabin / Stateroom

3 out of 5