Very satisfied with the quality of food but need more variety. Clean and excellent service from room steward, main dining and martini bar crew.
We were very disappointed with the Customer Relations team and with the itinerary changes especially the last minute removal of Grand Cayman.
Embarkation
5 out of 5
Smooth and easy
Ship experiences
Food and Dining
4 out of 5
Excellent tasting and quality food but need more variety!
Onboard Activities
4 out of 5
Dancing activities were fun but should change (more variety).
White party was a lot of fun.
Piano bar would be nice too.
Pool space can be bigger and more resort like.
Everything is clean!
Entertainment
4 out of 5
Performers were great but would like to see more acrobatic/Vegas shows. Bigger production and colorful customs would be great too.
Children's Programs
No kids
Service and Staff
5 out of 5
Room stewards, Fraulin was awesome (deck 11, room 1690).
Someier Glenn and martini bartenders were great.
Customer Relations staff need better training. Was very frustrated when they couldn’t help with missing onboard credit. Told me that the corporate hung up or got disconnected and didn’t try again to reach out to anyone. Had to follow up every night and had to escalate to supervisor before it was finally resolved.
Ship Quality
4 out of 5
Everything was clean but would have liked more areas for selfies.
Cabin / Stateroom
4 out of 5
The pillows could be better and bed could be more comfortable. Space could be more spacious.
Love the shower. Include slippers.
Celebrity is a breat cruise line. Can't fault them or any cruise line if itinerary has to be changed especia.ly in pandemic. I'd be happy just being on a cruise.
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