One major incident ruined a perfect vacation

Celebrity Reflection Cruise Review to Transatlantic

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 132

Overall rating:

1 out of 5
Verified Review
Celebrity Reflection

16 Night Transatlantic & Western Europe (Miami To Rome)

Sail date: April 22, 2017

Ship: Celebrity Reflection

Cabin type: Balcony

Cabin number: 1584

Traveled as: Couple

Reviewed: 7 years ago

Review summary

We had 12 excellent cruise days. Unfortunately the cruise duration was 16 days :(

What went awfully wrong? One of the entertainers insulted me, called me stupid, idiot, and stated that "we don'the want people like him in the audience". I complained to the cruise director, guest relations maker and Hotel Director. I got plenty of empty no-apology apologies,  but essentially the senior leaders on board Celebrity Reflection not only justified and supported the entertainer. They blamed me for seating up front! Actually 3rd row.

Be aware that for this Celebrity crew, being insulted, humiliated and discriminated is OK, all part of what they call "lighthearted comedy". I fail to see the comedy in being called an idiot, and being discriminated by an employee of the cruise line. Do you?

We had a good 12-days cruise. We thought we had paid for 16 days. Vacation ruined by Celebrity Reflection incompetent hotel Director and Celebrity'so awful customer service.  Beware! Celebrity thinks that insulting passengers is ok.

 

Ship experiences

Food and Dining

5 out of 5
Excellent food and outstanding service on Blu restaurant. The Blu venue is pretty crowded, much more than in older ships like Infinity. Place lacks intimacy, less than a foot between tables. The few window tables are best, in very high demand.

Entertainment

1 out of 5
One unprofessional, bully entertainer ruined our cruise. Other entertainers were excellent. In fact a good comedienne doesn't need to insult guest to be funny. Gareth Oliver, never again

Service and Staff

5 out of 5

Cabin / Stateroom

3 out of 5
Cabin was OK. Smaller than similar cabins on Constellation or Infinity. Smaller closet but added storage over bed headboard. TV moved to one side and swinging off the wall. Hard to keep steady when ship was rocking.

Ship tip

Don't expect guest relations to be of much help. Their first response to any problem is "we can't help you". Perhaps it was just this crew, as in other cruises response was much better and friendlier.

Ports of call

Santa Cruz De Tenerife, Canary Islands

5 out of 5

Malaga, Spain

5 out of 5
Best place!

Cartagena, Spain

3 out of 5
Too far from ship to town, shuttle bus was not very useful.
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21 Comments

thurstonhowell3    6 years ago

Ha ha, this is pretty funny. Don't sit up front if you can't take the abuse you pussy!

joolz47    6 years ago

BTW I totally agree with Soggy.

joolz47    6 years ago

I missed these comments at the time, so I'm about late with my input. Anyone who enters a crowded theatre feeling as ill as this "gentleman" should be banned from all cruises. With Noro prevalent on cruises in general he should have either quarantined himself or sought medical help, rather than risk infecting hundreds of fellow passengers. Whatever happened in the theatre is inconsequential compared with the man's irresponsible attitude to all his fellow passengers.

Soggy    7 years ago

Some people take themselves waaaaaaay tooooo seriously, we have a name for them in the U.K. Wankers

markpreece39    7 years ago

I’ve always found every Celebrity staff member (some of who mentioned here I know well) the best part of the whole cruise. Maybe time to head over to another cruise line if you are so unhappy

Soggy    7 years ago

Jeez, the snowflakes are out! Some people think the world revolves around them!

SergioK    7 years ago

You are right cece1951. I am usually a very tolerant person. But being called stupid and idiot crosses a line. Having confidential passenger information, to which the comedian was not privy, disclosed on this site crosses a major line. A simple and sincere apology would have worked. Instead Celebrity and now the comedian circle the wagons and call on their loyalist troop (or employees, for all I know) to do some character assassination on anyone who complains. So obvious and so futile. Unbecoming of the cruise line.

cece1951    7 years ago

You were both rude to each other. Rudeness begets more rudeness. I had this type thing happen on a cruise and I vowed to never let it happen again because it is an unpleasant memory to this day. Being nice even when someone else is a jerk can diffuse a bad situation.

SergioK    7 years ago

Gareth, you are a bully, a poor comedian that needs to offend someone in the audience to appear "funny". You hold the stage, the microphone, 30 years younger, and your professional wits to insult from the safety of your act. I can only finger my opinion.

I was not late because I wanted to be late. I was physically ill. I did not waltz down the aisle, I did not stand in the aisle, I was dizzy and was afraid of falling. I sat next to my wife and friends. I had to leave the theater again because I felt like puking. It is not all about you, Gareth. You insult people (you left out the part when you called me stupid, then an idiot). I don't know if you are a decent human being or not. I know I am. I was just trying to enjoy the show. I don't enjoy being called stupid. None of the other comedians on board, on this cruise or any of the previous cruises, even called a guest "stupid". Is that always part of your act, or did you make an exception? Calling people stupid and idiot is not funny, Gareth, not to those at the receiving end of your "fun".

Perhaps you are a decent human being. But decent human beings don't pick on people with a physical and mental disability. Decent people don't discriminate against their guests. Decent people don't disclose private conversations between a guest and the HD, to which you were not privy. 

You Gareth, might be a decent human being, although your view of decency might also be as distorted as your view of lighthearted humor. In your view you can call people stupid and idiot, and that is tolerated by the Celebrity Cruise Line. But calling you out with a finger flip for being an insensitive, bigoted bully is a capital offense? What a distorted view of the world! The Cruise Line has your back, you say? I say the Cruise Line is a necessary accomplice in creating a hostile environment to people with physical and mental needs other than your own.

What about your sincere apology, Gareth? Was that another lie from the Cruise Director? 

You should add that I did not ask for compensation simply because I was out for money. No sir, not at all, totally false, another lie. I wanted a sincere apology and a clear statement from the Cruise Line that there are no excuses for calling a guest stupid or idiot from the stage, that Celebrity Cruises does not tolerate nor abet this type of behavior. They could not do that, they danced around offering non-apology apologies, and blaming me for sitting in the first row (I didn't, by the way). Since $ is the only language the Hotel Director seem to understand, I did say "compensation". It could have been a simple gesture of acknowledging that I have a right, as passenger, to not being insulted by a comedian. That was too much to ask from Celebrity Cruise Lines. Now you confirm that I was right, they prioritize the comedians over their guests. I will refer to your candid comments on the next letter to Celebrity.

At least now you know that insulting your audience and discriminating against people in your audience for any reason has consequences. When you grow up you will understand. 

Enjoy the rest of your career. 

420crusin    7 years ago

There is no need to explain yourself Gareth. It was easy to come to the conclusion that this guy is a cry baby. I'm sure he will flag my comment again so it gets removed because he can't handle the truth.

GarethOliver    7 years ago

*informed (not "I fired"). How ironic.

GarethOliver    7 years ago

Hi everyone, I have just come across this scathing review, and as I am the entertainer in question, I feel that I should take this opportunity to clear things up, as the complainant is not being entirely truthful. I, like many comedians, pride myself on my ability (desire) to constantly adapt to to my surroundings. I really enjoy the first 10 minutes of a show, as it gives me a chance to set my stall out, to get to know my audience and to refer back to them at various stages throughout the show. Most people enjoy having the spotlight shone on them and as such, I have gone on to maintain friendships with many of the people I've brought into the show. On this particular occasion, the complainant waltzed down to the third row around 5 minutes into the show, and just stood in the aisle. I asked him if I could get him a sat nav GPS system. The audience chuckled. He sat down. I moved on. Literally, 3 or 4 minutes later, I saw a gentleman get up from his seat to leave. I shouted "Excuse me. Hello. Where are you going?" I then realised it was him. "Hang on... is that the same guy that just came in 3 minutes ago?" "Yes!" Replied some of the audience! "WOW!" I retorted. What happened next came as a real shock to everyone. The gentleman turned around and flipped me off (stuck his middle finger up at me), then turned back around and marched out. The whole audience (certainly the ones in the stalls, who witnessed it) booed him as he left. I then said to the audience " Don't worry about it guys. It's the law of averages; when you have a thousand people, there's bound to be one idiot. Let's move on!" And we did. The next morning, Julie, the fantastic guest relations manager I fired me that the gentleman had been going crazy, writing to head office, on social media... He'd demanded to see the Hotel Director, who was busy at that time. When he was informed that the HD was busy, he accused him of not wanting to meet with him because he was a "chicken" and a "coward", something the HD is not, as the complainant was to find out. When the HD was free to meet with the complainant, who stated that his holiday was ruined due to being called an idiot, the HD asked him why he felt it ok, under the circumstances, to call him a coward and a chicken? The HD explained that when you sit near the front in a comedy show, you should expect to become involved, especially if you walk in late and sit near the front. He asked what outcome the complainant was hoping to achieve? "Compensation!" was the one word answer. He was politely told that his hopes were not to come to fruition on this occasion, based on the fact that the HD had a record of complaints against the gentleman from all of his previous cruises with Celebrity. On this occasion, the GRM and HD were absolutely brilliant and I feel that having had 2 great shows, it is good to know that the company you work for has got your back and will not bow down to threats. It's also worth pointing out that Celebrity cruises have a zero tolerance guest conduct policy, and should I have wished to make a complaint about the gentleman, flipping me off, his cruise would have lasted just 12 days, as he would have been disembarked at the next port of call. I chose not to take that route, because I am a decent human being who is just trying to make an honest living, making people laugh. Long may that continue. (Sorry if I go on. You should see me onstage; I can't get off!)

wynwyn    7 years ago

Now you know not to sit up front at a comedy show. I certainly would not have let that ruin my cruise. You seem to have over reacted and then spent too much time on this situation. It was just jokes, comedians say that all the time to folks sitting close who don't seem to be laughing at or getting their jokes

jbenn411    7 years ago

I never heard of a 16 day cruise. They had a guy on our last cruise who got ribbed and took it great. By the way, Celebrity Reflection is rated high in a lot of categories. 😊

quiltnutcreations    7 years ago

@jtand2 I think he means 12days of their 16day cruise were good

jtand2    7 years ago

Sorry, but your complaint sounds a little fishy. Makes little sense. You didn't know how long your cruise was? Where's the discrimination you mention several times?

ray430    7 years ago

Was on the cruise. Comedian was funny. Don't think he intentionally meant to discriminate. Just part of the show.

CruiselineSarah    7 years ago

@alicater They meant that 12/16 days of the voyage were good. 

alicater    7 years ago

How can you get the number of Cruise days wrong - or am I missing something here?

cece1951    7 years ago

I get the feeling there is more to this story.

GingerOTminnow    7 years ago

I thought you meant you got kicked off 4 days early lol

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