High hopes but disappointment on excursions

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 43

Review summary

When arriving on board we immediately booked our shore excursions wanting to take advantage specifically of swimming with the sting rays in Grand Cayman. We booked and looked forward to event all werk. We arrived at 10 but excursion wasn't  scheduled until 1. We were first off the first tender boat and walked around until  time to meet up only to discover that the tour had been cancelled. We wasted all that time and could have booked something on our own only to be addressed in rude manner by celebrity attendant. Total disappointment from my son and a

missed opportunity for us to experience what we wanted to do and why we picked this cruise specifically during his spring break. The next day in Jamaica we had another scheduled that was not organized and planned well. Was supposed to include lunch which ended up being take out provided to us on the bus because the tour times were so skewed. We rushed and never had time to shop like we were supposed to. Both tours were scheduled through celebrity and not cheap but provided lots of frustration and disappointment. No apologies were ever offered up by any of the staff. For the cost of the cruise and excursions I feel

like I just wasted my money. Will go back to cruising with carnival or

royal Caribbean again. 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Ports of call

Miami, Florida

Cozumel, Mexico

George Town, Grand Cayman

Falmouth, Jamaica

Labadee (Cruise Line Private Island)

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