Celebrity Reflection Cruise Review to Caribbean - Western
My girlfriend and I loved our stateroom with the balcony. We were also very impressed by the selection of food including plenty of healthy options and the different ethic cuisines offered. (The deserts offered were also amazing although I had only a tiny sampling since I don't want to look like the majority of your passengers----that is to say overweight!) It did get rather crowded around meal times but we figured that out early on and avoided the peak times. We were also very impressed with the service and attentiveness of your crew both in the dining area as well as the other areas of the ship.
The boarding process was tedious but considering that there are thousands of passengers, the process was quite efficient. We also appreciated the security measures you provided even though it was slightly inconvenient.
We are already signed up for another cruise but since you are asking for honest and frank feedback, I will describe what we did not appreciate.
1. The fee for using an internet connection. This struck us as very petty and we were, to be honest, very irritated. I have not been in a shop, hotel or restaurant in the past 10 years that does not provide it. My suggestion is to simply offer free internet and slightly increase the rooms rates.
We also did NOT like being hounded on the first two days on board by people offering all kinds of discounts and "deals". It was annoying! It reminded me of going into a Souk in Morocco were merchants keep pestering to buy their merchandise.
We also believe that you should be more explicit concerning the fact passengers will be spending considerably more than the initial booking. For example, it would be a pity not to take advantage of the tours when the ship docks. But the cost of doing so at each port adds up. And tips add up too!
We also heard that some members of your staff work 10 our days 7 days a week. If that is true, that is excessive to say the least! I guess that explains why the entire staff is not from America since Americans would not tolerate that.
But let me reiterate that my girlfriend and I will be back on one of your ships. Your organizational skills are superb! We also heard from several veteran cruisers that Celebrity is the best. Congratulations!
Food and Dining
Service and Staff
Cabin / Stateroom
The views throughout the voyage were spectacular! We loved it.