Great ship, bad excursions, overwhelmed/understaffed service
Celebrity Reflection Cruise Review to Caribbean - Western
7 Night Western Caribbean (Miami Roundtrip)
Sail date: November 19, 2016
Ship: Celebrity Reflection
Cabin type: Balcony
Cabin number: 6207
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Our favorite part of the ship were the specialty restaurants that we went to (Tuscan Grill, Lawn Club and Murano). The main dining room (Opus) had GREAT food as long as you don't order red meat (steak, lamb, etc.). The staff were attentive and very friendly, but seemed a little unorganized at time, but still were really nice.
The shows were horrible and cheesy at best. The comedian and the 4 Tenors Of Rock were awesome, but the in house entertainers were not that good and laughable at times. The excursion in Cozumel to Chincha nitza (spelling?) was deplorable. It was 3 hrs to travel there, and then...on the bus, they said we would only be on site for 1 hour. If we had known that, we would have never paid $127 a person. We had no time in port to shop or anything else. We brought this up to Jovan at the Excursions desk and he was very accommodating and said they would update the description allowing people to know how long they had after a 6 hr traveling day and he refunded us some of the cost.
Getting on the boat in Miami was seamless and leaving the cruise was a breeze.
We had a GREAT time, but there are certainly areas of improvement needed. Labadee was HORRIBLE!!! We got badgered literally the second we neared the market. They were actually really mean about it if you didn't want to go into their shop/hut. They actually insulted us too because all of us got mad, turned right around and went back to the ship. We didn't even have lunch they had set up for everyone. I will NEVER go on an itinerary that includes Labadee again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Get the Specialty Restaurant package ($135 per person) and you can eat in 4 of them. Worth the money!!!! Be patient with the staff.
Ports of call
Labadee (Cruise Line Private Island)