Great scenery, poor service

Celebrity Millennium Cruise Review to Alaska - Inside Passage


Contributor Level: Deck Hand
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

1.0 out of 5
Sail Date: May 01, 2011
Ship: Celebrity Millennium
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 6 years ago
My main criticism of this trip was the crew and customer service. Many on the crew did not speak English. Most of the crew had a poor attitude and smiles were at a minimum. I had a bag delivered to the wrong cabin and when I personally found it (they couldn't) it was minus my lock and a bag of expensive souvenirs from prior to sailing. The customer service personnel were rude and did not care. They said I had to go through my homeowners insurance. My stateroom safe was too small to hold all expensive belongings (laptop, ipad, etc) and so my son's CD player was taken from my stateroom. Again nobody seemed to care.I will never sail Celebrity again!

Food and Dining

3 out of 5
The buffet was porrly maintained and stocked, the wait for items was extremely long. Dining room was better but definitely not better than average quality.

Entertainment

3 out of 5

Children's Programs

3 out of 5
One of the only positives on this cruise. Good staff and activities for my 6 and 9 year olds.

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Bathroom was dirty upon arrival.

Pros: excursions, kid's club

Cons: crew, customer service

Recommends Celebrity Millennium? No.

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