The one thing that strikes you upon boarding this ship is that almost no one smiles at you. After 54 cruises, two of them on Celebrity's Mercury, we were very dissapointed with the lack of enthusiasm on the part of the crew for the passengers. We were kind of an annoyance to them.We saw passengers pushed out of the way at the casual meal service by cruise staff members who were eating in the passenger area. Problems were never solved. The customer relations (purser's) desk was always understaffed with long lines of unhappy passengers waiting for answers that never came. The Purser and Hotel manager never showed their faces. Every problem was ducked.I never witnessed so much grumbling among passengers. This ship is just too big and it seems that Celebrity doesn't know how to create the right kind of atmosphere when dealing with a ship this size. What seems to be their attempt at elegance turned into tenseness and unfriendliness.Although the ship is beautiful, it was not a good experience. We won't be sailing on this ship nor any other big Celebrity ship again.
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